Processes
This is the number of alternatives WFS will try to offer if they can't meet the requested date.
What is one?
Popular halloween theme song containing lyrics 'Something evil lurking in the dark'
What is Thriller?
This status applies when the customer has said no to a quote due to cost or availability.
What is Lost?
This specialist evac course is capped at
What is 8 delegates
This is used when a customer's correspondence doesn't appear in the original case.
What is stitching cases?
Caps lock must be ON when entering this password
What is "SJA140"
Scientist that created a monster in an experiment
Who is Frankenstein?
You must advise that dates are this when offering dates from partners like Wales or Scotland.
What is first come, first served?
This term describes days when all trainers in an area are unavailable due to internal training.
What are STE dates?
These must be added on the Notes page while making the booking to ensure they appear on the TRG9.
What are Special Instructions?
WFS will not offer an alternative date if this is true about the original request.
What is only one date was requested?
What vegetable was originally used to make Jack-o'-lanterns before pumpkins became popular?
What is Turnip?
We chase cases after this many days without a response from the customer.
What is 5 days?
Course information and customer sheets can be found here
What is Product Portfolio?
If a national account requires POs to follow a specific format, this information will be found here.
What is the National Accounts Spreadsheet?
If a customer is marked as "On Stop" in the Debt Dashboard, payment must be taken using this method
What is card only?
This 1819 short story featuring Ichabod Crane, is one of the earliest examples of American gothic fiction and a Halloween classic.
What is "The Legend of Sleepy Hollow"?
This is required from the customer in order to issue an invoice for payment.
What is a valid Purchase Order (PO)?
The current number of trainers is approximately this, down from 500.
What is 240?
This function should NOT be used when transferring or cancelling a course, because it doesn't work properly.
What is suspending the course on MIS?
Poor communication about PO delays can result in this risk with WFS.
What is losing the trainer to another booking?
This author’s 1897 novel introduced the vampire Count Dracula to the world
Who is Bram Stoker?
You must action this before going on annual leave
What is tidying cases / adding notes?
Customers get 20% off training when purchasing this
Onsite requests within this timeframe of the course start are not accepted.
What is 72 hours?