Tickets, please!
This ticket type is used to report unexpected behaviour or suspected bugs in AlayaCare Cloud.
What is SEV? Or What is Escalation?
The Director of Data Engineering who has the shortest name at AlayaCare on this side of the ocean.
Who is Hal Ali?
Managed by a published, in-house fantasy author, this interactive customer forum is where users can ask questions, share feedback, connect with peers, and access learning resources.
What is the Community?
This Settings area is the home for maintaining agency branding assets, including logos.
What is System Settings > Agency information > logos?
This client-side internal expert is responsible for reporting qualified issues through Zendesk. Despite their title, they do not typically wear a cape.
What is a Super User?
An agency who's mission states: To provide people with the care they need, wherever they call home.
Who is Paramed?
An on-demand training platform started in 2022 for customer education, that grew into a broader learning ecosystem that is used today for employee onboarding.
What is ACU or AlayaCare University?
The page where groups and note types live
What is Scheduling Settings?
A group of this animal is known as a "flamboyance" - they are also the team responsible for custom exports.
What is a flamingo?
The AlayaCare Employee lends their name to a popular demo environment, and also shares a name with an Ontario practice member.
Who is Erin Baker?
The tool to use to provision and extend DE access.
What is the Sphinx web console?
This cross-domain feature from our 2024 hackathon is enabled through a checkbox in the Form Context settings.
What is revamped global search?
This masked team would support when a Keeper password isn't behaving as expected
Who are team Raccoons?
Regarded as the founder of modern nursing, she was teacher to the first Chief Superintendent of the VON and the namesake of an agency with head offices in Peterborough and Coburg
Who is Florence Nightingale?
This is where you can bulk add Italian meal deliveries and transportation in southern Ontario with Jill, Cal and Olive
What is ACI or AlayaCare Integrations? (Will also accept COTGFL)
The setting that splits a per-hour visit into two billable items when it ends after midnight.
What is Split visits into two billable items at midnight on the bill code dialogue?
The national "animal" of Scotland, and a team at AlayaCare with Aditiya as its product manager
What is a unicorn?
The rockin' awesome employee who shares a name with a 171-year-old company founded by a German-American named Frederick ______.
Who is Martha Miller?
The tool that allows organizations to ingest data into a pre-existing infrastructure is recommended to agencies who wish to perform comparative, descriptive or predictive analysis of their data.
What is Snowflake?
The ACL that provides access to the client list
What is Customer Patrol Tab?