Tickets, please!
This ticket type is used to report unexpected behaviour or suspected bugs in AlayaCare Cloud.
What is SEV?
This Director of Data Engineering has the shortest name at AlayaCare, on this side of the ocean.
Who is Hal Ali?
Managed by a published, in-house fantasy author, this interactive customer forum is where users can ask questions, share feedback, connect with peers, and access learning resources.
What is the Community?
This Settings area is the home for maintaining agency branding assets, including logos.
What is System Settings > Agency information > logos?
This client-side internal expert is responsible for reporting qualified issues through Zendesk. Despite their title, they do not typically wear a cape.
What is a Super User?
This agency's mission states: To provide people with the care they need, wherever they call home.
Who is Paramed?
This on-demand training platform started in 2022 for customer education, then grew into a broader learning ecosystem that we also use today for employee onboarding.
What is ACU or AlayaCare University?
The page where groups and note types live
What is Scheduling Settings?
A group of this animal is known as a "flamboyance" - they are also the team responsible for custom exports.
What is a flamingo?
This AlayaCare Employee lends their name to a popular demo environment, and also shares a name with an Ontario practice member.
Who is Erin Baker?
This is where to go to provision and extend DE access.
Sphinx web console
This cross-domain feature from our 2024 hackathon is enabled through a checkbox in the Form Context settings.
What is revamped global search?
This masked team would support when a Keeper password isn't behaving as expected
Who are team Raccoons?
Regarded as the founder of modern nursing, she was teacher to the first Chief Superintendent of the VON and the namesake of an agency with head offices in Peterborough and Coburg
Who is Florence Nightingale?
This is where you can bulk add Italian meal deliveries and transportation in southern Ontario with Jill, Cal and Olive
What is ACI or AlayaCare Integrations? (Will also accept COTGFL)
If checked, and the visit end time is past midnight, per-hour visits will be split into two billable items to respect possible configured rate changes.
What is Split visits into two billable items at midnight on the bill code dialogue?
This is the national "animal" of Scotland, and a team at AlayaCare with Aditiya as its product manager
What is a unicorn?
This rockin' awesome employee shares a name with a 171-year-old company founded by a German-American named Frederick ______.
Who is Martha Miller?
This tool that allows organizations to ingest data into a pre-existing data infrastructure is recommended to agencies who wish to perform comparative, descriptive or predictive analysis of their data.
What is Snowflake?
This ACL provides access to the client list
What is Customer Patrol Tab?