About Ontellus
Houston _________ was founded in July 1975 and was the first records company serving Houston Texas
🌈🌈🌈Correct answer gets 100*5🌈🌈🌈
Legacy Keais
What are 2 possible reasons for a No Records Scenario?
⭐⭐⭐⭐Correct answer gets 400⭐⭐⭐⭐
Patient Never visited
Records destroyed due to natural calamity
Different DOS requested
Retention Policy
What does AHT stand for?
Average Handling Time
What is Rule 11 Agreement?
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 400
Begins from the opposing counsel to our client stating that they want our client to agree to a specific way that the records will be processed once received
Name 2 Departments that fall under the below mentioned Category:
Custodian Management
Custodian Contact
Custodian Payments
Portal Downloads
Resends/Cancellations
Exceptions
Can a Subpoena request be rejected as we are requesting psychological treatment records through it?
Yes, as psychological treatment is considered as Sensitive info and to obtain these records, we need an Authorization request.
What do we understand by Contacts per day
How many calls were we able to speak to an actual custodian/person and obtain status on a request
What is Out of State Subpoena
When Subpoena jurisdiction is in one state, and it is served to another.
Which Dept does the following tasks belong to?
Send serves
Amend Serves
Order Management
What will show the total charges required to release the records from the hospital?
Invoice
Which of the following KPI is not considered as an important KPI to meet or achieve?
AHT
QA Score
Contacts per day
Dropped Calls/Voicemail
ALL KPIs Are Considered IMP
Amount paid to a custodian for services for producing the records that have been requested.
Who is responsible to handle "Exceptions"
CSS
Subpoena Requests have a validity/expiration date.
✨✨✨✨✨✨Bonus✨✨✨✨✨✨✨
Correct ans gets 400x3
No, Auth request has expiration date
What do we understand by 'Utilization'
Utilization means - how much from the Total number of hours logged in the dialer were we actually Dialing and on productive work or calls
Ex - 8 hours of Dialer log in -- 6 Hours of Calling -- 1 Hour of Break and 1 Hour After call work or Call waiting
What is a processing fee?
Initial fee paid to the custodian as a base fee to review serve and conduct a search for record.
This department receives and processes Records
Production Team - QC Production
Name 4 contents of a Request packet
Cover Letter, Auth/Subpoena, Supporting Documents, Legals
Name all KPIs required for Success:
§Contacts per day
§Dials per day
§Dropped calls / Voicemails
§QA Scores
§Utilization
§AHT
What is ideally supposed to be included on the Invoice?
Patient name or order number
Facility name records are coming from
Page count or number of CDs
Covers the scope of records requested
Total Amount Due