Paging Templates
(Enter delivery address)/Pkg. delivered (enter date of delivery). Customer is unable to locate. Per customer request, can you please assist in locating pkg? If so, please provide ETA? Thank you.
What is the CNL Request paging template?
If complaint is attached to a delivery or pick-up, send the complaint from the front screen of Tracking/Confirmation number. If not, create a new service. (Request-New Request)
3rd party/shipper (name) advised package was mis-delivered. Paged.
What is the MDP comment?
Verbal conduct such as epithets, derogatory jokes or comments, slurs or unwanted sexual advances, invitations or comments;
What is the Prohibited Conduct policy?
Service request with response times for facility, caution, and csr of 25, 15,50 used to relay information that package can be left
What is the OTL service request?
(Enter delivery address)/Pkg. was mis-delivered to(enter incorrect delivery address). Per customer request, can you please correct delivery? If possible, please provide an ETA. Thank you.
What is the MDP Request paging template?
Shipping label has incorrect or incomplete address for receiver. Notified by shipper, receiver or driver support of error. Shipper must approve fees.
What is the Incomplete/Incorrect Address service request?
Per shipper/receiver (name) requested re-attempt on MEDS/Payroll/Perishable. Paged.
What is the PRM comment?
OnTrac will not tolerate any retaliation against any employee who reports such conduct. Any employee who engages in retaliatory conduct will be disciplined up to and including termination. Employees who object to or refuse to participate in a policy, practice or activity that is unlawful, fraudulent, criminal or incompatible with a clear mandate of public policy concerning the public health, safety or welfare or protection of the environment are also protected from any retaliatory actions.
What is the retaliation policy?
What is the PRM service request?
(Enter delivery address)/Per customer request, can you please re-attempt MEDS/Payroll package? If so, please provide ETA for re-attempt. Thank
you.
What is the PRM Request paging template?
At any point when a package status cannot be confirmed or located.
What is the Missing Package/Missing on Delivery Route service request?
Per shipper (name) package is OK to leave without signature. Paged.
What is the OTL comment?
Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should contact a representative of the Corporate Human Resources Department and discuss the need for an accommodation. The Company will engage in an interactive process with the individual to identify any possible accommodations which will assist the applicant or employee with performing the job.
What is the disability and religious accommodation policy?
Service request that has a response time of 25,15,50 for the facility, caution, and csr used the most to inform driver of information
What is the ALT service request?
(Enter delivery address)/Per customer request, package is OK to leave. Thank you.
What is the OTL Request paging template?
Third party or shipper calls to say they received a package not addressed to them. The name and address on the label does NOT match where the package was delivered.
What is the Mis-Delivered Package service request?
Per receiver/shipper (name) gate code is XXXX. Paged.
What is the ALT Gate Code comment?
The Family and Medical Leave Act (“FMLA”) provides eligible employees the opportunity to take unpaid, job-protected leave for certain specified reasons. Generally, the maximum amount of leave an employee may use is 12 weeks within a 12-month period depending on the reasons for the leave except for certain conditions triggering the leave.
What is the Leave of Absence policy?
Two service requests that has 2160, 2150, 2195 as a response time (Please use approved abbreviations)
What are the CNL and MDP service requests?
(Enter delivery address)/Per customer request, please stop delivery and return package back to OnTrac. Thank you.
What is the AI/RS paging template?
Caller requests a copy of the signature for a POD, a copy of the PU waybill or a copy of a signed DT.
What is the Hard Copy Request service request?
Shipper/ receiver (name) advised to call (name) at (number) for access. Paged.
What is the ALT-Call for Access comment?
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees also are expected to remain at work for their entire work schedule, except for meal breaks or when required to leave on authorized Company business. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.
What is the Punctuality and Attendance policy?
Two service requests that have 30, 20, 50 minutes for response times from the facility, caution, and CSR (Please utilize abbreviations)
What are the RA and RSE service requests?