WEBSITES
Is our Japan store still running?
No - our Japan store has been closed off
What are the sale prices for the following bundles (AU)?
- Oodie Family Bundle
- Oodie Adult and Kid Family Bundle
- Crew Socks & Underwear Bundle
- Oodie Family Bundle - $279
- Oodie Adult and Kid Family Bundle - $269
- Crew Socks & Underwear Bundle - $29
The EU countries are also facing slight delays in shipping out orders.
True or False
False - Only The UK Countires
What is this process and why do we have this process?
Change/Cancel requests but order not in 3PL & agents shift finishing because of NetSuite Sync Delay
The UK website.
Are the underwears returnable?
- No - these items are non-returnable
When customers reply to the bulk email, are we allowed to lodge an enquiry with B360 regarding the status of the order or to prioritise the shipment?
No - we do not reach to B360.
What is the objective and challenges of the CHANGE/CANCEL TICKET ALLOCATION process?
We need to ensure we can still get back to customers - sending the request to change/cancel macro, then looking back in an hour or 2 to update
Challenge: If an agent is about to finish their shift but the order has still not pulled through, we need someone else to keep an eye on the ticket in order to action it
We need to ensure we can still get back to customers - sending the request to change/cancel macro, then looking back in an hour or 2 to update accordingly and the challenges faced are that if an agent is about to finish their shift but the order has still not pulled through, we need someone else to keep an eye on the ticket in order to action it
Name all the online stores we currently have.
Australia
New Zealand
The UK
The US
The EU
Germany
France
Do we offer AFL Outdoor Oodies with the bonus Oodie Footy?
No we don't - its only the AFL Adult & Kids Oodies that comes with the bonus Oodie Footy.
What is currently causing the delays in the UK and what is the new warehouse name called?
The UK warehouse move and the name of the new warehouse is UK 2.
What is the solution for the CHANGE/CANCEL TICKET ALLOCATION process?
We have created a tag and view called "Change/Cancel Update", when you send the "request to change/cancel" macro, if the order is still not in the 3pl by the time you finish your shift, add the tag and the ticket will sit in that view. The agents on shift can then monitor and update accordingly. It will be up to all agents to keep an eye on these tickets to ensure we do not miss any customer requests.
Name at least 10 countries that are outside the EU continent where the order recipient may be required to pay duties based on the country's import laws.
Åland Islands, Albania, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Greenland, Guadeloupe, Iceland, Kosovo, Liechtenstein, Mayotte, Moldova, Montenegro, North Macedonia, Réunion, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey.
Please list the care instructions for the Navy Hogwarts Overnight Tote Bag.
If you really want to best preserve the cuddliness and softness of the Oodie for as long as possible, we recommend hand washing it in cold water.
What was the important information that was sent out by Paris regarding this delay?
-Warehouse move to another B360 location. New warehouse is called UK 2
-You will see orders cancelled in B360 if they are assigned to UK Receiving
-Henny is recreating these cancelled orders and assigning them to UK 2
-Due to the conference, there was a delay in re-allocating orders to the new warehouse (should be caught up now)
-Please hold off contacting b360 when you come along these cases if the order is fairly new
-There are dispatch delays in UK 2 as they are still in the process of getting everything set up and keeping stock in efficient locations
-Oldest order is from the 28th of August
A customer is complaining that their Oodie has a quality issue because it is flammable and accidentally caught on fire. Name the macro to respond to this customer
COMPLAINT – Fire / Burnt / Melted