RETURN/ EXCHANGE
WIMO
GENERAL ENQUIRY
FAULT/ QUALITY
MACROS
100

What does the macro RETURN - Not Eligible states?

It tells the customer that we are unable to accept their return at this time due to the item not being in a new condition and the swing tag is not attached. Also states that if they are able to find someone to give the item to or could donate it to a local charity

100

What is the macro that we send to the customer when the ticket opens up but there is still no response from the inquiry that you lodged?

FOLLOW UP - LIT No Response

100

When do we send the macro REQUEST - Influencer/ Collaboration to the customer?

This is when a person or influencer emails in wanting to work with us and promote us on social media in exchange for free products or paid partnerships (cash)

100

What are the 3 types of fault?

Minor Fault, Significant Fault and Extreme Fault.

100

What is the macro that we send to the customer that wants to add a Limited Edition Oodie Design in the Twin Pack Bundle?

LIMITED EDITION - Bundles/ Change

200
State the condition in which we can accept an item for a return or an exchange.

- Should be in a new condition i.e, swing tag should be attached along with the ribbon

- Should be within 30 days of receiving the item.

- Should not be marked as nonreturnable.

200

What is our covered express shipping in Canada?

1 to 4 business days.

200

For customers that want to place a bulk order, do we still direct them to faire.com?

No we are no longer doing that.

200

What macro do we send the customers when the photo that they sent is not clear enough?

FAULT - Requesting Clearer Photos

200

What macro states that we are unable to include a message or notes in our orders?

GIFT - Enquiry

300

What is the reason for the discount when dealing with returns and exchanges process when we creating a replacement or a refund?

Returns - RETURNED

Exchange - EXCHANGE

300

An AU customer ordered on the 17th of July but the order was still not shipped out by the 21st of July and they emailed in enquiring about their order. What macro will you respond to the customer?

DELIVERY - Not Sent (Fulfilment Delay Within 8 Business Days)

300

What can we find in our Stock Enquiry Sheet?

All SKUs and all discontinued products.

300

What is our warranty?

8 months

300

Name the macro that informs the customer that we are unable to allow our customers to collect their orders directly from our fulfillment centers.

STOCK - Collect From Fulfilment Centre / ADL Black Forest

400

Explain the process of creating a returns label for NZ customers that ordered through our AU website.

- First, create the order on B360, you will get the customer's details from their order on shopify.

- Click on AUTO FULFIL to create the order. The status should be READY FOR FULFILMENT.

- We will then cancel the order after creating the order.

-Once we cancel the order, refresh the page to see the RETURN option.

-Click on return to create a return order.

-Keep refreshing the page until we can see the shipping label under the GVR number.

-Save the returns label and send it to the customer.

400

Complete the macro below.

Unfortunately, as we use a contracted fulfillment partner, our system is unable to facilitate ******** orders to multiple addresses.

Split shipping

400

Where do we login to unsubscribe a customer from our SMS marketing?

We login to Postscript.

400

What are the 2 questions in the macro QUALITY - Smells Chemical?

1) Did your Oodie arrive vacuum sealed? If so, how long ago did you unpack that one? 

2) Have you washed your Oodie? If so, how did you wash it?



400

An AU customer emailed in and mentioned that they received their Oodie and are wondering if it belongs to us because the logo in the Oodie is OO

DESIGN - New Logo

500

In which regions did we launch our Taco Collection?

AU, NZ, CA, UK, US, EU

500

When did the National Avocado Day Promotion end in AU, NZ, UK and EU?

It ended on the 1st of August.

500

When did we launch the Samezu Shark Oodie?

July 26th

500

Is our Libra Oodie available in our Twin Pack Bundle in the AU?

Yes

500

True or False

The WINTER/ SUMMER discount code is applicable to our Barbie Collection.

FALSE

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