Cancel/Change
What is the first thing we need to check when a customer request to cancel or change their order?
That the order is UNFULFILLED
Where do we report faults/ quality issues?
On the MONDAY Form
How do we cancel order on B360?
- Search the order on B360
- Select the GVS >> on the order page select ACTIONS >> Cancel Order
What is the discount reason when creating a replacement order for a faulty item?
SATISFACTION
List the 3 reasons orders cannot be located in the 3PL
- Preorder
- Oversell
- Order on Hold
1. Faults can be grouped into three different levels of severity. What are these three levels?
- Minor
- Significant
- Extreme
We will have to tick the box to send notification to the customer when Cancelling the order due to Change request. True or False
False
A customer has reported a minor fault and does not want a partial refund. What is the second macro you are sending to the customer?
FAULT - OOD Send Back - SIGNIFICANT macro
9. What macro can we use to respond to the customer after we have cancelled their order?
CANCEL - Able to Cancel
A customer has confirmed that they would like to accept a partial refund of $15 for their minor fault. What macro are you sending the customer?
FAULT - Partial Refund Confirmed - MINOR macro