Sales Skills
What is the difference between Features and Benefits?
Features are things you can tell every customer about the product, benefits are how the feature specifically pertains to the customer.
Where is the Ooma Cooperate Office Located?
Silicon Valley, California
What are the two publications Ooma has?
We are #1 VOIP Phone provider in CONSUMER REPORTS AND PC MAGAZINE.
Here is an objection and give a rebuttal..
*Bob can approve a correct answer.
I have never even heard of Ooma...
Well the best way of advertisement and hearing of us is word to mouth! So with that being said we are the #1 VOIP provider in Consumer reports and PC magazine and have been for the last 7 years. We offer the most up to date technology and we offer as low as $19.95 per user!
Name 2 Features that makes Ooma special?
Virtual Receptionist
24/7 Customer Service based out of California which is US based! American Owned.
Lifetime Price Agreement with no contracts.
What are the 2 purposes to asking discovery questions?
To build rapport with customer and the know what the customer wants/needs
How much is a stack?
$99.99
What year was Ooma founded and what year did we go public?
2004 & 2015
Here is an objection and give a rebuttal..
*Bob can approve a correct answer.
The DM isn't in who handles the current phone account..
Okay is there anyone else that is authorized and handles in the business that handles the phone account...
If not, would be a good and specific time I call back and reach BOB. (set and stone time)
What year was Sunrise Communications est.?
1998
What are the 3 types of closing tactics?
1)Asking for the sale
2) This or That
3) Assumptive
How much is the MRC for 5 Users?
$74.75
What MUST WE SELL if a customer already has VOIP?
IP Phones.
Here is an objection and give a rebuttal..
*Bob can approve a correct answer.
I'm in a bundle with my current provider...
Okay Mr. Customer, great thing about Ooma is this is just going to be a Risk-Free Trail. All we are asking if for you to run this along side with your current services for a month, so this gives you time to get that situated, then after a month if you've decided this is for you, all we ask if for your phone lines and the rest of the services stays with current providers and that won't affect your current contract.
What is our equipment size comparable to?
A Base - A sandwich
Linx- A deck of playing cards
Give me a Discovery question..
How many physical phones do you have in the business?
What provider are you currently with?
How much are you currently paying with your current provider?
Are you paying less than $30 per line?
What are Ooma's prices on phone users?
Hint* There are two 1 for 1-4 users and the other for 5 users or more.
$19.95 & $14.95
What is another name for what we call "adapters"
Base & Linx.
What does the letters AOC mean?
A. Acknowledge.
O. Overcome
C. Continue
How do you spell Scott's last name?
Rubidoux
What is GateKeeper?
Someone who in charge of filtering the importance of phone calls for the DM.
Here is some Math:
A customer has 8 Physical Users and wants 10 total using the Mobile App, how much would their MRC be?
$149.50
A. $14.95 per user (14.95*10=149.50)
10 Users Total
What are the 2 types of IP phones we mainly sell?
T-21
DP1-0
Here is an objection and give a rebuttal..
*Bob can approve a correct answer.
I don't want your service
Mr. Customer I can be brief and I can guarantee you that your not getting phone services under $30.00 per month and with Ooma you'd save hundreds of dollars by just trying us out.
How tall is Bob ?
6'4