that green plastic card
Ver
Thats sketchy
The "Ex" Factor
GO FOR THE THROAT
100
What are the requirements for getting a Wise card? Hint: there are 3
Address — customers must live in a supported region and provide an address they want their card delivered to.
Fee/Top-up — depending on the region, most customers pay a fee to order the card. Others may just need to add money to their balance. Customers have to pay for their Wise card fee from an account registered in their name. If the payment comes from someone else’s account, the money will be refunded.
They can generally pay with card, balance, or bank transfer but it can depend on their region.
Verification — the customer must fulfil the verification requirements for their region. Once the customer has placed the order, you’ll see the requirements on the Ninjas verification page.
100
What triggers IDWL?
requesting Account Details or ordering the Wise Card
in some cases, topping up balance/transfer (e.g. the first from-AED transfer always triggers the IDWL flow)
personal volume — depending on currency
100
What is fraud's current backlog for SCAM cases?
8-10 working days
100
What you're looking for on a food product
The expiration date
100
In a Grimm fairy tale, a poisoned piece of apple sticks in this woman's throat & her 7 housemates think she's dead
Snow White
200
Does the delivery address need to match the customer’s Wise profile address?
No. The customer can order the card to any address if needed, as long as it’s in their eligible region/country and they are confident they will be able to receive the card. (e.g. friend’s house, workplace) .
In Brazil we don’t ship to PO boxes.
200
The customer wasn’t prompted to upload SWID/IDWL during the flow - what do you do?
Ask the customer to upload a Selfie with ID using this link: https://wise.com/user/verify/other
Ask the customer to upload a separate photo of their ID alone (if they haven’t already) to https://wise.com/user/verify/id
Send a ticket to KYC for review. Include a link to their verification page.
200
What to do if you find a duplicate account of a Fraud deactivated CST?
If a customer creates a new profile, they will most likely get caught by the fraud engine and get monitored — a fraud agent will check and deactivate it.
Deactivated CSTs have to appeal, but they can’t open a new account.
So, if you encounter any active profile (when there is a profile previously deactivated by Fraud) please click on the MONITOR button and and leave a comment to Ninjas with relevant links and information. No need to escalate separately through other channels.
200
This 15-letter word describes certain after-school activities or an activity you might not want anyone to know about
an extracurricular
200
Ruby-throated is one variety of this creature that can beat its wings 50 times a second
a hummingbird
300
Can we refund a card order fee if the customer doesn’t like the service/experience?
Yes, as long as its requested within 30 days of paying the fee.
300
What region is excluded from using an ID+SWID as a substitute for IDWL?
If the address is in the EEA, ID+SWID can no longer be used as a substitute. There are no workarounds. See details here: Europe Verification https://transferwise.atlassian.net/wiki/spaces/WISGN/pages/2362613341
Otherwise, ID+SWID is acceptable in other regions.
300
What macro do you send to csts when they report UAT on their Wise account?
Quick Reply::General::Scam Reported
300
It's the online travel booking site that uses the logo seen here
Expedia
300
This term for a ruthless killer is also used for 3-player variations of some 4-player card games
Cut throat
400
Wise Cards have 3 limits per payment method - what are they?
transaction, day, and month.
400
A customer made a mistake when signing up for Wise. They entered the same name twice.
Profile: Bob Bob Walker
Doc: Bob Walker
What should you do?
Change the name on the customer’s profile to match the verified document.
If the ID isn’t verified then escalate to KYC.
400
If the customer is eligible to appeal his account deactivation, they will be always asked to provide this documentation to confirm their identity
ID with the code
Selfie with ID
In addition to that they will be also asked to provide one of the following:
Payment reason for their last transaction
Borderless reason for their Multi-Currency Account
400
It's a 9-letter adjective for "so excellent it deserves imitation"
exemplary
400
These medieval stone monsters at the tops of buildings take their name from the Old French for "throat"
Gargoyles
500
The customer claims that their transaction was declined, but it’s not showing on Ninjas - what macro can we use for these scenarios?
You can use the DC Not Showing in Activity Quick Reply in these scenarios.
Bonus!
Possible reasons this happens:
500
Do we need a POA if a US cst has moved from one licensed state to another?
We don’t need a Proof of address (POA).
If their address hasn’t been verified before:
Ask the customer to update it themselves on their account (under ‘personal details’)
If their address has been verified before / address isn’t verified but there’re active payments:
500
The customer isn’t sure if they are being scammed and wants to get advice from us - what do we tell the cst?
It’s your responsibility to make sure your money is safe.
We’re not able to tell you if you’re definitely being scammed.
We can’t give you financial advice — but we can let you know where to get it.
500
Soren Kierkegaard was considered the "father of" it
existentialism
500
About 500,000 U.S. kids a year undergo removal of these masses of lymphatic tissue below the adenoids
tonsils