Blended
Blended order submitted correctly what steps are taken after the order is pulled? Reworks are needed from both systems where will sales receive their communication?
Swivel to legacy and assign APS task to you.
Bedrock task will be sent to address Orion and legacy reworks.
What services can you migrate from legacy to Orion
BCV lines to BVE
Sales submits a signed Hybrid SOA and unsigned SB SOA. What information if any are you sending to sales.
Send bedrock task to sales requesting MSA be added if one is not present from before.
Where do you verify the spelling of a customers name was not changed to create multiple customer ID's?
What is CRM
Customer has existing BI and BVE. Customer wants to renew BVE only. What type of order is this, what would blended order type read, and what information would be listed in SQO.
Blended= Customer
Blended order Type= N/A
SQO = CSG account number
Send a bedrock task letting sales know this order will have to be placed in legacy due to the customer having existing AV in legacy.
Sales submits an order to renew EDI and BVE what documents are needed.
Signed SOA to renew both LOB's.
The CSG acct # should be listed in SQO for BVE renewal only orders ?
What is False
Customer has 2 BCV lines, and 1GB of data. Customer is renewing BI and adding new BVE. What type of order is this, what would blended order type read, and what information would be listed in SQO.
Blended Order, Blended Order Type=Other, SQO= SF opp ID
Customer is moving from 100 Branch way to 1800 Piedmont road. Customer currently has 8 BCV lines During the move they want to migrate 6 of their BCV lines to PRI and leave the other 2 as mobility lines. What type of form is needed via Orion?
No form is needed BCV to BVE is the only migration type that's supported in Orion.
Ms. Clark is getting EDI, BI and BVE in Orion. While doing your scrub you found the customer has existing BI in legacy. SOA sales order form is the only document attached. What do you need from sales to get this order processed.
Bedrock task, stating BI exist in legacy and will have to be removed from Orion SOA, MSA needed, BVE pre-qual needed.
Once a blended order is processed in Legacy and Orion what two groups are we assigning the lead too ?
What is COT and Nina Romero
Customer has TV, and 4 BCV lines. Customer is adding new BI and BVE. What type of order is this, what would blended order type read, and what information would be listed in SQO.
Blended = Order
Blended Order Type= New SFDC SMB and BVE
SQO= SF OPP ID
Mr. McIntosh call into sales and requested to move all his services to his home address. His home has a commercial dwelling. Mr. McIntosh has asked that the business name be changed to Ashley's Spot all BCV lines be migrated to BVE. What should be attached in DMass.
Orion move form,. name change form, SOA and BVE pre-qual.
Customer has 4 locations in SF that have BCTV , BI and BCV. They're looking to add EDI and BVE at 3 locations. The 4th location that's not getting anything added but is 67 days past due. Sales attached a MSA, and IPJ form, what additional information is needed from sales if any.
Bedrock task created, since this is a multi-site the 4th site will have be brought up to date. IPJ, BVE pre-qual and Orion upgrade form needed for all 3 locations.
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What is EDI