Engage The customer
What's our number one question to understand a customer's property plan?
what are your plans with the property over the next 6-12 months
What is the notes boxed used for?
Typing direct consultant notes
What are two main important data points to look at when selecting an agent?
properties sold in the radius + over the last year
What should our talk time be per day?
2hours+
who should you go too if you have a tech issue?
your leader ;P
what is step 3 of our sales methodology?
Reason for the call
If the vendor is not the owner of the property what must we ask and input into the crm?
who is the owner? what is the relationship? + do you have permission to do the research?
What does the green star icon mean next to the agents picture when recommending agents?
This agent has the most sales in the past year in the radius of this property
what should our wrap up time be?
1-1.5 hour
what does NPS score stand for?
Net promoter score
what are the types of customer profiles? name 3.
Downsizer, upsizer, investor, family situation
what does the blue box mean around the agent selection?
Algorithm built into the crm on who we should think of recommending
Have you spoken to anyone within this agency?
what conversion should we be aiming for per day for each consultant?
20%
When handling an objection we use ACET, why do we clairfy?
to understand the real problem with the right question, listen to what they say so you can add value when you explain.
What is the intent of delivering a Personal Benefit statement?
The intent of delivering a Personal Benefit Statement is to make the value of a product, service, or recommendation directly relevant to the individual you’re speaking with. It bridges the gap between general benefits and the customer’s specific needs, motivations, or pain points.
What is the most common radius to search in a high- density area for agents using our map tool?
2km.
What does the blue DIY symbol mean next to the agents picture?
This agent was in the vendor's most recent DIY online search list. "They have looked at their profile"
what should our 3 agent recommendation percentage be?
70% or higher
Whats phase 1 of the buying strategy?
Identify selling opportunity by offering buyer.