YIPPEE!
What is the minimum hours that you need to work each week to pay for your salary and keep lights on at OH?
25 minimum. We should all shoot for about 30 to be successful to account for cancellations.
How many times did Zach ask that you check your email and Teams each day in his last email?
3x minimum
True or false-You should always place a number in the objective section so your goal is measurable.
False!
The measures sections are where your numbers go.
The Specialty Service Agreement or some variation of this document.
Where can you find contact information to call a family?
Update member data in Netsmart or scanned documents or writing supervisor to see if this may be in AXIOM.
How soon should you contact a newly assigned family/client?
72 hours from the time of assignment.
What is the process for working on a Sunday?
Per Zach's last email and discussions with leadership Open Hearts simply doesn't ever work on Sunday.
Goal: Client will receive family support services to reduce anxiety while caregiving
*The goal is focused on a service rather than what skills the caregiver will learn. The codes on the service plan teach a person about what services will be implemented so there is no need to mention it in the goal.
Who is processing all referrals now that Candie and Linda and Kimberly R are gone?
Mary Merkel!
What steps do you need to take when providing skills sessions in schools to ensure that you don't become a paraprofessional and stay a coach?
Have visits that align with your treatment plan goals, usually not more than 2.5 hours a week. Advocate that the school get the support because if you stay all day this eliminates the pressure for them to solve this issue within their own system. Ask for a 504/IEP if one is needed.
You want to start a group. What is the process and who do you send this information to?
Send over an 8 week curriculum and send it over to Tim Shaffer and Zach Carling 2 months prior to teh start of group.
How much time do you need to have in order to use PTO
Minimum two weeks, preferred is 3 weeks per handbook.
Who is responsible for updating the service plan (Two options)
Case managers and you as the provider if it is a DSP client.
A client asks you to attend her quincenera, baby shower or a family event. What do you say?
1. Heck yeah, see you Friday!
2. I'll bring the beer!
3. I'm so flattered that you thought of me. I won't be able to come but I want to hear all about it when we meet. Take lots of photos!
3.
We have to maintain professional boundaries and going to a public event can pose a HIPPA violation.
Name 4 skills that a child needs to reduce self-harming
Supervisor will determine
What do you need to explain to someone 6 months prior to turning 18 that wants to continue services?
They need to do a new adult intake and schedule that prior to 18.
Once 18 they need to sign a new ROI for parent if they want him involved.
They need to share their contact information with you so that when they turn 18 you can contact them.
What is the process for working on a Saturday?
You need to contact your supervisor in advance and let him know that you have clients scheduled for Saturday and the hours that you will be seeing them. Permission to work Saturdays needs supervisor approval every time and can't be done just to complete paperwork.
What is the section called in Netsmart where you put the service codes?
Interventions
You have a reportable incident with a client. Where do you go to fill out the Incident Report and who do you task it to?
Netsmart>Incident Report Form>Tim Shaffer
You need to update the service plan and the family needs coaching and family support. What ISP service codes and frequencies need to be placed on the service plan?
Family Support Code:S5110: 1-5x monthly
Behavior Coaching: H2014: 1-12x monthly
Case Management: T1016: 1-12x monthly
You can't find your service plan or document that you know you did and got signed off on. What might be the problem?
Check your episode of care. You may have entered it under the wrong one!
If you have no more PSL but you are sick what is proper call out procedure?
Write your supervisor and HR requesting time off and specifically request unpaid leave. Only HR can approve unpaid leave.
Spot the Problem:
Goal: Client needs to learn regulation skills
Objective: Client will learn skills to reduce tantrums at home.
Current Measure: Client has learned 0/3 regulation skills
Desired Measure: Client will learn 3/3 regulation skills to reduce tantrums in the home such as going to a calming corner, taking deep breaths and have a consistent routine
Interventions: Family support 1-5x a month, Case management 1-12x a month.
The goal is for family support and nowhere in the goal or objective does it mention the caregiver.
What note type do you select to submit a Service Ending Summary and in what system is it found?
Documentation Note Type in Bells
You show up to a home for a first visit and the parent asks you help potty train their 5 year old to get ready for school. What skills do you teach?
Trick question! You don't work on this! You can empower the parent with schedules, tips, but we don't work on this skillset.