BwOD
You can request tours, place offers and get information on properties using our built-in chat feature!
What is the Opendoor app?
An Experience Partner
The licensed/non-licensed point of contact who assists our sellers & listing agents throughout the entire process.
A ticket using our intra-messaging system tool to get the attention from the assigned experience partner on a specific seller's issues.
What is the Experience Partner request tool?
When we see a problem, we roll up our sleeves and fix it. We hold ourselves accountable because it's our home and it's our responsibility to take care of it.
What is Acting from Ownership?
2014
When did Opendoor start?
A highly experienced, local agent that gets assigned to our buyers when they start an offer.
What is a Buying Agent?
A 30 min zoom call that is required by our sellers to show off the layout and finishings in their home
What is a Virtual Assessment?
A JIRA ticket used specifically for large problems affecting an Opendoor owned home.
What is a Home Issue ticket?
We invent, build, and execute to improve the lives of our customers. We put in the hard work when no one is looking to delight customers.
How do we Start and End with the Customer?
Eric Wu
Who is the operating C.E.O.?
PHX, LAX, RIV, SAC, DEN, JAX, ORL, TPA, ATL, CLT, RDU, ATX, DFW, HOU, SAT
What are the 15 markets that BwOD operates in?
14-60 days!
What is the timeframe on which Opendoor can close the acquisition process?
Post in Floor Support as an Escalation question and explain the situation.
What do I do if there have already been EP requests made recently with no response?
How many Operating Principles does Opendoor have?
9
University of Arizona
Which post-secondary school did Eric Wu earn his degree from?
up to 1% cash refund & eligibility for OBO.
What incentives are there for our buyers who use BwOD?
Price too high, Address, Fees too high, Sq Ft etc..
What are some of the reasons we might deny a sell direct offer?
Beatrice De Jong is an excellent person to tag in the front ticket.
Who do I escalate to if I need to realign a BA's expectations?
The last operating principle and arguably one of the most important. We work tirelessly for our customers and teammates so we take the time to do this!
What is Celebrating Moments?
Now being an international company - we have employees in these countries!
What is America and Canada?
This determines which real estate agent is entitled to the commission from a transaction.
What is Procuring Causes?
A general estimated number range using sold home comps & market trends.
What is a Preliminary offer?
Used for the trust and safety team to check on our customers profile and make sure they are not bad actors.
What is the Identity-Escalations channel used for?
we work together, take the time to coach and help each other, and build each other up!
Our superpower is a diverse community that combines tech + operational excellence and talent + respect. We work through seams and we care for each other professionally and personally. We honor and respect our diverse workforce and actively work to ensure everyone feels represented!
What is One Team, One dream? What does it mean?
This is the company we acquired and turned into our Buy with Opendoor subsidiary!
What was Open Listings?