Transport
The company that oversees Openlane's transport
CarsArrive Network
The company Openlane uses to ship titles overnight
If I have a question for my team I would go to
Support4Support
The three letters before most skills at Openlane
BLC
Every Friday, 11am EST
The email address we would use for transport concerns
transport@openlane.com
If something is overnighted on a Friday, it will arrive
The following Monday
This is where reps would ask for CSR help
CSR Sales
Where you would send a title arbitration
BLC-TitlesArbs
What I need to do on the daily update in CSR Updates
React with your emoji
If the status is 'AV' this means
The unit hasn't been assigned yet
The amount of time it usually takes our team to process titles
Up to 2 business days
If I have a title issue I go to
Operations Title Support
Where you would send a title issue
BLC-TitlesIssues
In Google Calendars
If the dealer cannot locate the keys, the answers may be
In the delivery photos/BOL on CarsArrive
The status we'll see in Bosssite when the title comes in
My customer is wanting to increase their USL/spending limit I go to
probationary-spending-limit_usl-increase
Where I would find the skills for PLUS (ie GM Financial)
OPENLANE SUPPORT CHANNELS document
The project that is ongoing that is changing Bosssite
Project Iceberg
You can do this as long as the unit has not been assigned
Delete the transport in CarsArrive
14 days
If I cancel transport through CarsArrive, I would post in this channel to let them know
The skill for accounting would be
NONE! Doesn't exist
The amount of time you get after PLUS transfers you a call
1 minute