Journey
What needs to be done first by patients for every refill of medication?
Fill out a refill intake form and 3rd Injection
The highest level of injectable compounded medications we currently offer.
Level 5
A tool that is used as a digital filing cabinet for the patient's health records. EHR stands for Electronic Health Record.
Healthie
What needs to be done by a patient if he or she has missed taking the medication for two months?
Fill out intake form and set up appointment
Client Ulo, Vital Protocol, Iconix offered what kind of program
Testosterone Replacement Therapy
For PA purposes - Medicaid is still acceptable, however, this card is eligible for whom? Explain.
Low income family/individual
Medication for nausea
Ondansentron (Zofran)
Tool for emailing patients.
Zoho Desk
How should we transfer calls to the direct customer service/CMA/Spanish Line?
Warm Transfer
A synthetic peptide that stimulates the production of growth hormone (GH) from the pituitary gland. It is commonly used in anti-aging, weight loss, and overall wellness protocols, as it helps improve sleep, increases muscle mass, reduces fat, and promotes overall well-being.
Sermorelin
How can we counter check if the patient is lying in their Intake Form
Lab Order / Lab result
Other form of Oral Medication T_ _ _ _ _
Troche
______ steps in to securely handle the payment process. It's like having a reliable assistant who can manage credit card transactions, online payments, and even subscriptions seamlessly.
Chargebee
Can patients from all sub-organizations have the option to choose which local pharmacy they would like the branded medication to be sent from? If No, Why?
No - GP/FH will deliver the branded medication for the patient
It is a controlled substance which means providers must have a DEA license to prescribe the medication. A controlled substance is a drug that the government regulates because they can be easily abused and lead to addiction.
TRT - Testosterone Replacement Therapy
If patient has their Lab Result last December 2024 and was used once until January 2026- Is this still valid to accept? Why?
No - If Lab result was already reviewed by the provider, it's not valid anymore.
Which compounded pharmacy handles the delivery of branded medication for GP/FH patients?
Health Warehouse
Centralized platform for documenting processes, organizing task groups, and managing workflows within OLH
Notion
Are we allowed to disclose to our patient that we can change the dosing that they prefer? Why?
NO - We are not Medically Trained, we need to set an appointment with the provider
Receptor agonists are medications originally used to treat type 2 diabetes. They are now also prescribed for weight management.
Micro-Dosing of GLP-1 Medications
Can patient still request a refill after 6 months of no show? Explain
Yes - As long as patient will answer another intake form
How does Rybelsus differ from other branded medications?
Rybelsus is the only ORAL branded medication.
What is the use of Slack?
Slack can be used as an alternative platform where we can communicate with our client, AND they can also send endorsements to help agents resolve issues faster.
If the patient refuses to provide their DOB, how will you respond to the situation?
Assist them by verifying the other info:
Name, Email
Name, Phone Number
Provides potential benefits in energy metabolism, anti-aging, mental clarity, and recovery.
NAD + (Nicotinamide Adenine Dinucleotide)