Journey
Medication
Tools
Process
Program
100

What needs to be done first by patients for every refill of medication?

Fill out a refill intake form or 3rd Injection

100

The highest level of injectable compounded medications we currently offer.

Level 5

100

digital filing cabinet for your health records. EHR stands for Electronic Health Record.

Healthie

100

What needs to be done by a patient if he or she has missed taking the medication for two months?

Fill out intake form and set up appointment

100

Client Ulo, Vital Protocol, Iconix offered what kind of program

Testosterone Replacement Therapy

200

What information do we need for patients' account creation?

Full Name, DOB, Phone Number, Email Address, Address

200

Medication for nausea

Ondansentron (Zofran)

200

Tool for emailing patients.

Zoho Desk

200

How should we transfer calls to the direct customer service/CMA/Spanish Line?

Warm Transfer

200

a synthetic peptide that stimulates the production of growth hormone (GH) from the pituitary gland. It is commonly used in anti-aging, weight loss, and overall wellness protocols, as it helps improve sleep, increases muscle mass, reduces fat, and promotes overall well-being.

Sermorelin

300

How can we counter check if the patient is lying in their Intake Form

Lab Order / Lab result

300

Other form of Oral Medication T_ _ _ _ _

Troche

300

______ steps in to securely handle the payment process. It's like having a reliable assistant who can manage credit card transactions, online payments, and even subscriptions seamlessly.

Stripe

300

Can patients from all sub-organizations have the option to choose which local pharmacy they would like the branded medication to be sent from? If No, Why?

No - GP/FH will deliver the branded medication for the patient

300

It is a controlled substance which means providers must have a DEA license to prescribe the medication. A controlled substance is a drug that the government regulates because they can be easily abused and lead to addiction.

TRT - Testosterone Replacement Therapy

400

If patient has their Lab Result last December 2024 and was used once until January 2026- Is this still valid to accept? Why?

No - If Lab result was used at least once, its validity should be 12 months

400

Which compounded pharmacy handles the delivery of branded medication for GP/FH patients?

Health Warehouse

400

Centralized platform for documenting processes, organizing task groups, and managing workflows within OLH

Notion

400

Are we allowed to disclose to our patient that we can change the dosing that they prefer? Why?

NO - We are not Medically Trained, we need to set an appointment with the provider

400

receptor agonists are medications originally used to treat type 2 diabetes. They are now also prescribed for weight management.

Micro-Dosing of GLP-1 Medications

500

Do patients need to set up an appointment for a medication refill? Explain

It depends—if the patient has requested and requires an appointment with the provider due to side effects, then scheduling should proceed accordingly.

500

Name the branded oral medication we offer.

Rybelsus

500

Alternative Endorsement platform 

Slack

500

If Patient refuses to provide their DOB, can we still assist them? - Explain

Yes, you can still assist them by verifying the ff:

Name, Email

Name, Phone Number

500

provides potential benefits in energy metabolism, anti-aging, mental clarity, and recovery.

NAD + (Nicotinamide Adenine Dinucleotide)

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