Journey
What needs to be done first by patients for every refill of medication?
Fill out a refill intake form.
The highest level of injectable compounded medications we currently offer.
Level 5
Communication Channel for OLH
Slack
What needs to be done by a patient if he or she has missed taking the medication for two months?
Fill out intake form and set up appointment
What is the standard visit structure for MWL clients?
Except Remedy and Fridays*
Sync - Async - Async
What information do we need for patients' account creation?
Full Name, DOB, Phone Number, Email Address, Address
Medication for nausea
Ondansentron (Zofran)
Tool for emailing patients.
Zoho Desk
How should we transfer calls to the direct customer service/CMA/Spanish Line?
Warm Transfer
Give at least 2 segment that offer a Prior Authorization
Everlywell and Fridays
What information can we see in Intake form
Medical Questionnaires, Past Surgery, Allergies
Other form of Oral Medication T_ _ _ _ _
Troche
Tool for sending requests to providers.
Clinician Fix-it
Can patients from all sub-organizations have the option to choose which local pharmacy they would like the branded medication to be sent from?
No
If you receive a call that requires escalation to a CMA, what information you need to provide during call transfer?
Healthie ID, Zoho ticket number and a brief description of the concern
Correct the sentence: Quest Diagnostics and General Lab are the two affiliated laboratory facilities of OLH.
Lab Corp
Which compounded pharmacy handles the delivery of branded medication for GP/FH patients?
Health Warehouse
Centralized platform for documenting processes, organizing task groups, and managing workflows within OLH
Notion
Are we allowed to disclose to our patient that they are DQ and money was refunded to their accounts?
Yes
Who offer a $100 discount on first time order or other occasions. This is for Tirzepatide Subscription.
** This is subject to change because of the Tirzepatide announcement from the FDA.
Get Thin
Do patients need to set up an appointment for a medication refill? Explain
No - Patient only needs to fill up refill intake form
Name the branded oral medication we offer.
Rybelsus
Alternative Endorsement platform
Patient Support Request Form
If Patient refuses to provide their DOB, can we still assist them? - Explain
Yes, you can still assist them by verifying the ff:
Name, Email
Name, Phone Number
Curae Choice offers what?
Urgent Care and Therapy Care