Check In
In cases a room is not ready, after payment is collected, this button on "I WANT TO..." subscribes the guest to receive a text once the room is ready.
What is PLACING THE RESERVATION ON QUEUE?
A webpage that only searches for guest who are due to check in today
What is an Arrival?
The button to press in OPERA CLOUD to process or refund Credit Cards or Cash Payments.
A link that allows to add a comment on a reservation in OPERA CLOUD.
What is a note?
A button in "I WANT TO...." that allows the user to room change.
What is a ROOM MOVE?
A button in "I WANT TO..." that allows a user to make or duplicate room cards for guest room access.
What is CREATE NEW KEYS?
A webpage that allows one to search for due outs today in OPERA CLOUD.
What is Departures?
A term that represents when handling a cash refund, meaning the agent will give money from their bank/drawer to the guest.
A link that allows you to have a pop-up message notification appear on a reservation in OPERA CLOUD.
What is an alert?
The link to collect a downpayment in advance or when handling a future BACK-TO-BACK RESERVATION.
What is DEPOSIT/CANCELLATION?
The 2 types of coding we use under PREFERENCE to link 2 reservations as a BACK-TO-BACK.
What is B2B & B2BS?
A webpage that allows the user to search for reservations that have been checked-in and are occupying rooms for today in OPERA CLOUD.
What is IN HOUSE?
A link to set up comps that have yet to be posted on a guest's billing in OPERA CLOUD.
What is ROUTING INSTRUCTIONS?
A Link that allows to send a TV Message to a Guest's Room Number in OPERA CLOUD.
What is a GUEST MESSAGE?
What is a ONE-SHOT KEY?
If a room is not ready, this link allows to change the Method of Payment or do Additional Credit Card Authorization
What is PAYMENT INSTRUCTIONS?
The webpage in OPERA CLOUD to search up any reservation regardless of reservation status
What is Manage Reservation?
A tool in OPERA CLOUD that allows the user to take 1 charge and make it two
What is QUICK SPLIT?
A link that allows you to enter any floor, room features, or special request on either the reservation or a profile in OPERA CLOUD.
What is a preference?
The button to press on the Billing Screen to print or email the guest's folio
What is INFOMRATION FOLIO?
This tool allows a user to search up any rooms & room types currently vacant on rack for any amount of nights. This is very useful when handling BACK-TO-BACKS
What is AVALIABLE ROOM SEARCH?
This tool allows you to view your 10-most recent reservations when on a search page in OPERA CLOUD
What is "I Want To..."?
A tool in OPERA CLOUD that allows you to post a negative variation of a charge.
What is a POST ADJUSTMENT?
A link to add a one-time or reoccurring charges such as an upgrade, rollaway, and/or dog fee.
What is a fixed charge?
The link that allows you to edit the following: Arrival Date, Departure Date, FD Upsell, Display Color, Trip Authorizer, Departure Time, etc
What is STAY DETAILS?