New Terms & Slogans
Cross-functional, dedicated, and persistent teams
What are strategic business units?
Functional goals over business goals
How do our team members currently prioritize their work?
Fraud & InfoSec, Operations and Digital Servicing
Who are the pilot teams?
Showtunes
What is Dan's deepest darkest secret?
Senior leader of the SBU. Responsible for outcomes and key results and ensuring equilibrium across key areas.
What is a general manager?
Control Tower and Centers of Excellence
What are functions supporting the SBUs?
Staffed to deliver 80% or more to the backlog
What is autonomous delivery?
What is the SBU review cycle?
Coach Carter
What is the best movie in the world? (According to Calli)
Ken Schaafsma, Jamie Warder
Who are our executive sponsors?
The teams manage critical, central functions
What are Centers of Excellence?
Streamline processes, reduce the coordination tax and improve efficiency
What are the benefits from moving to a new operating model?
These are all SBUs four C's and you better know them by heart
What is Core Members, Cost, Culture and Controls
Morettis
What is Jamie's favorite restaurant?
Calli Cardillo
Who is the leader of the control tower?
The centralized unit for operating model management
What is the control tower?
No
Am I going to have a new manager or will reporting lines change?
Q1 2025
When will the pilots kickoff?
Eminem
Who is Moe's favorite rapper?
Rachana Shah, Pete Wach & Jigar Khatri
Who are the tech leads?
The new way to get work done
The tagline for our new operating model
The SBUs goals are my goals
What is how everyone in an SBU should think?
Operations, Digital Servicing, Fraud & InfoSec, Deposits, Consumer Lending, Residential Lending, Lending Operations, Member and Growth Marketing
What is the full list of the proposed SBUs?
Experimental Jazz
What is something that Warren hates that no one else knows anything about?
EVERYONE!
Who should care about this?