General/Mac
Mac
Mac
Mac/Windows
Windows
100

(G2)What is a Graphical User Interface (GUI)?

Any program screen that is not a command prompt.

100

(M4)What are the five types of User Accounts? How do you change settings for these accounts?

a.administrator, standard, guest, group, and sharing only

b.System Preferences → Users and Groups

100

(M9)Explain three ways to eject removable media (i.e. usb and/or cd).


  1. Right click on the drive → eject;
  2. Drag to Trash;
  3. Open in Finder → click eject button;
  4. Terminal → drutil tray eject x (x is the number of the drive)
100

(M15)Locate the Utilities folder, then explain the following utilities:

a.Activity Monitor:

b.Network Utility:

c.Disk Utility:

a. Task Manager

b. Provides info and troubleshooting tools to help the network (not in Big Sur)

c. Manage internal disks & external storage devices, creates partitions, troubleshoot any attached storage devices

100

(W6)What is Safe Mode?

A minimal version of windows where only critical services run

100

(G3)How would you go by installing an external hard drive and setting it up to automatically backup files?


  1. Windows: Settings → Update & Security → Backup → Go to Backup and Restore → Set up backup → Select hard drive → select what will be backed up automatically (or let Windows decide) → Schedule how frequently it will back it up
  2. Mac: System Preferences → Time Machine → Select Backup Disk → Back Up Automatically
100

(M5)How do you change the screen resolution?

System Preferences → Display → Resolution: Scaled

100

(M10)Demonstrate how to properly uninstall a program or application.


  1. If an app is in a folder, open the app’s folder to check for an Uninstaller. If you see Uninstall App or App Uninstaller, double-click it and follow the onscreen instructions.
  2. → Applications → drag to trash → empty trash → restart computer
  3. → Launchpad → click and hold an app’s icon until all the icons begin to jiggle → click the app’s Delete button
100

(W2)What does each of the following Control Panel tools do/show?  What is the most common use of each tool?

a.Programs

b.Device Manager

c.Network and Sharing Center

a.View installed programs, Repair Installations, uninstall programs

b.update / manage / enable drivers

c.Displays network properties and settings also controls how your computer functions on a network. IE.. How you could share a specific folder on a network to other computers so that they can also have access to it.

100

(W8)Demonstrate how to modify IP and DNS settings in the Control Panel. Should you change the IP address to something specific? Why or Why not?

a.Control panel → network & sharing → change adapter settings → ethernet → ethernet status → properties → IPv4 → properties

b.No, because the URI network configurations are automatic, both wired and wireless.

100

(M1)What are the five latest Mac OS variants? Demonstrate how to check which version of Mac OS is installed.

a.10.12 (Sierra), 10.13 (High Sierra), 10.14 (Mojave), 10.15 (Catalina), 11.0 (Big Sur)

b.Apple icon → About This Mac

100

(M6)Locate and identify the following:

a.System Preferences:

b.About This Mac:

c.Home Folder:

d.Applications:

a.Apple icon > System Preferences

b.Apple icon > About this Mac

c.Finder > Go > Home

d.Folder > Applications /or/ Command+Shift+A(⌘+⇧+A)

100

(M11)Demonstrate how to quit a program (two ways) and how to force quit a program.


  1. Right click → quit /or/ Command Q (⌘+Q)
  2. Command+Option+Escape → Select the program → Force Quit
100

(W3)What are automatic updates? How can you check to see if Windows is up to date?


  1. Automatic updates allow users to keep Windows upgraded without having to manually install updates
  2. Settings → Updates & Security → Windows Update → Check for Updates (no searching)
100

(W9)How do you change the font size for Windows 7/8/10?

Settings → Ease of Access -> Slider “Make text bigger”

100

(M2)How do you get OS X 10.12 or below on the network? Why?


  1. Device enroll
  2.  The normal methods of connecting to URI_Secure only support OS X 10.12+ (always the last 5 variants)
100

(M7)Demonstrate where to find the wireless status and how to change it.

Network preferences → disconnect/connect to networks/ →  Advanced

100

(M12)Demonstrate how to change the password on a user account.

System Preferences → Users & Groups → unlock → change password

100

(W4)What tool is used to see active programs, processes, and services? Why is this useful? Demonstrate how to find lists of currently running programs and processes. Demonstrate how to find how much of the CPU is being used.


  1. Task Manager, Windows feature that provides details about programs and processes running on your computer.
  2. This is useful because if the computer is running slow we can identify the problem. Also because we can end programs or processes that will not shut down the usual way.
  3. Ctrl Alt Del → task manager
  4. Win + X or right clicking Windows button (bottom left) → Task Manager   

  5. NO searching

  6. CPU shown in processes tab



100

(W10)How do you change the size of the desktop icons?

Settings → Display → Change the size of text, apps and other items

100

(M3)Demonstrate or explain two ways to shutdown and restart the computer.

Apple icon → Shutdown/Restart, Power button

100

(M8)Find the following in at least two locations:

a.IP Address : 

b.MAC Address:

a.Network preferences > Advanced  (OR) About this Mac > System report > Network

b.Network preferences > Advanced (OR) About this Mac > System report > Network > Wifi

100

(M13)How do you access Mission Control via the keyboard?

F3 Button

100

(W5) How do you view startup programs on Windows 10? How do you disable or enable startup programs?

a. Windows 10: Task Manager > Startup

b. Deselect the box next to the program listed or select the program and hit disable/enable

100

(W11)Explain how to enable and manage dual monitors.

Settings → Display → Multiple displays

M
e
n
u