Bill Credit
Discount Codes
Returns/Refunds
Warranties
Misc.
100
What is missing from this credit- Scenario: "Waiving $40 activation fee for customer. $40=40*1.
What is bill cycles
100
This code is used when a manager approves an accessory discount outside of promotional offerings
What is MGR
100
If a customer returns a phone (or tab) within 14 days and cancels the line what is the correct code?
What is BRD
100
Reps are not to exceed this amount in credits per customer
What is $100
200
What is the correct way to apply bill credits?
What is auto flow
200
This note must be entered when using what discount code? Employment with AT&T validated for accessory discount.
What is EMD
200
If a customer returns a phone or tab within 14 days but line remains active- this code is used
What is BRE
200
Accessory warranties in store must be done within this time frame of original purchase
What is 1 year
200
This is the proper way to dispose of sim cards
What is place in black bin in inventory room
300
This code must never NEVER Ever be used in COR
What is MOTCAS
300
This discount code is used when a promotional item does not automatically mark down.
What is ODF
300
This code is for DEVICES that are dead on arrival- this DOES NOT apply to accessories that are defective
What is DOA
300
These 2 items must be included with a J and an accessory return
What is original receipt and return/warranty receipt?
300
This is imperative when we trade in a device
What is unlock the phone and wipe the device
400
This fee waiver must also never ever ever be used- hint it's related to a 2 year upgrade
What is ACTES/Activation Fee
400
In order to be complete and correct this discount code must include the bundle id, description of items included and transaction number
What is proper ODF notes
400
When processing a return this receipt must be placed in the drawer
What is signed receipts
400
A customer has a pink otterbox that is defective but we have none left in store- what is the next step in replacing that item?
What is check neighboring locations and DF catalog
400
What is missing on this (example of deposit slip)
What is totals on cash+checks
500
Reps are limited to this much amount in bill credits per month (until further notice)
What is $50
500
When returning a phone or tab/device you must include 2 receipts (original and return) as well as which item?
What is print bulk/return tag/toe tag
500
After 1 year what can a customer do if a product is defective
What is refer them to the product manufacturer
500
What needs to be completed if there is a variance of $5+ dollars on a drawer
What is a trouble ticket (Bonus points- who do you call= RSS helpdesk)
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