Carriers
Who is Moises?
The escalation point of contact for orders that are currently in transit in EMEA.
Who is Elena?
The Dangerous Goods contacts from Trident Industrial Safety.
Kevin and Conor.
The Chrome team POC's.
- Miriam
- Stephanie
What is our strict (Non-TI) internal SLA for processing badges?
5 business days
The FedEx LTL point of contact.
Who is Joelle?
Who is Esther Lin and when would we escalate to her.
Esther is our Google Program Manager of GLO.
Keep an eye on who the requester is escalating the ticket to.
- First escalate to Jessica/Rocio and let us know the context of the issue. What led to the escalation and what your action items are.
- Jessica and Rocio to proceed from there
Phones and laptops are classified under this DG.
UN3481 - Lithium ion battery contained in equipment.
Who are the Casey WH POC's?
- David Klingensmith
- Meroojan
The difference between a process document and an SWI.
SWI's must be approved by GLO whereas a process doc is an unofficial document that we can use.
The carriers GLO works with.
DHL, Fedex, Landstar, Expeditors
The purpose of the GLOCC team.
They are in charge of Risk Management - In case shipments are lost/damaged
The process when receiving a ticket with Dangerous Goods.
1. Check the requester in go/dgcert
2. If they are not DG certified, the requester will need to open a DG ticket with the DG team for review/approval
3. If they are DG certified, proceed with asking the requestor if any specific verbiage is needed on the AWB and proceed with processing the ticket
If you are shipping any of Catrina Freeman (cfreeman) and the request needs to ship via EI - what should you ask her to do and why?
Place the FedEx envelope in a BOX to avoid it getting lost by EI
Who is our #1 customer?
Google - Google Logistics Operation.
What is the reason GLO does not ship to PO boxes?
In the United States, mailboxes are considered federal property to protect against mail theft, mail tampering and vandalism. By making mailboxes federal property, the U.S. government can take action against individuals who tamper with or steal mail, as well as individuals who vandalize mailboxes. Only USPS is allowed to ship to PO boxes. The rest of the carriers need to use USPS for the final stage of delivery or are restricted from shipping to PO Boxes.
Name 2 scenarios for flagging/escalating to Lead and Sup? (3 for bonus)
1 - Shipment lost in transit
2 - Shipment delivered to incorrect location
3 - OM cannot reach/receive response from a branch representative
4 - Ticket request escalated - must flag immediately
The reason why we must always check for Dangerous Goods.
Google is compliant to IATA and DOT regulations.
Name 3 bets.
- Verily
- Waymo
- Taara
- Tidal/koi
- Chrome
The Casey WH GUTS group.
"shipping"
The DHL point of contact.
Who is Tracy?
1. I hope you all know who Sergio V. is, if not please look him up in Moma
2. Check who the requester is on Moma
3. Immediately escalate to Jessica/Rocio
4. Keep a close eye on this
Which of the following batteries are rechargeable? Lithium-ion batteries or Lithium Metal batteries?
Lithium-ion batteries
What is a bet?
A company owned by Alphabet directly. Some bets were created inside Google and later made into subsidiaries, others were acquired and/or operate independent of Google LLC.
The scope of Non-TI and what makes it different from TI.
Non-TI, otherwise known as Non-Technical Infrastructure, supports off-system movements.
We have the most one-off and new requesters.
TI uses SAP as that is how they keep track of inventoried requests.