IPS
Branch Robberies
Cash
Dual Control
Branch Security
100
What does IPS stand for?
Information Protection Standards
100
What is the name of the manual where you find information pertaining to the steps to take during and after a branch Robbery?
Peoples United Bank Branch Emergency Procedure Manual
100
What is your cash box limit for your top and bottom drawer?
Top $5,000 max and second drawer has a $7,500 max for a total of $12,500; the top drawer max of $5,000 should be the drawer maximum if connected to a Cash Device or a secure second drawer is not available.
100
What is meant by dual control?
Dual control is defined as an activity occurring in the presence of two people, both individuals verifying and taking responsibility for that activity. BONUS*
100
What is our safe entry signal?
Traditional Office – Static Cling “People’s United Bank” sign Stop & Shop – Black Block with “People’s United Bank” printed on it
200
Is it acceptable to have a “shred pile” that is shredded every Friday?
NO, all sensitive information must be shredded daily. A best practice is to shred periodically throughout the day, instead of waiting until the close of business
200
If you are passed a note during the robbery, what do you do with the note?
If the robber leaves evidence such as a note, try to put it aside and out of sight. If it appears that this can be done safely; retain the evidence; do not handle it unnecessarily. Give the evidence to the police when they arrive. Refrain from touching, and assist in preventing others from touching places or items the robber may have touched as well as any evidence left behind, if applicable, so that fingerprints of the robber may be obtained.
200
What is the purpose of locking your second drawer?
To store strapped cash so it is out of the top drawer, and to protect you from having a large amount of cash in your top drawer should a robbery occur.
200
How must night drop be verified, and why?
Two people must be present at the night drop vault and record the envelopes/bags on the Night Drop Entry & Processing Log. Two people must then verify the contents of the envelopes/bags, one person processes the transaction and both people sign the Night Drop Processing Log.
200
What do you do if you arrive at the branch in the morning and all lights are on and it appears someone is in the branch, but the safe entry signal is not up?
Leave the branch area then call the branch and identify yourself and ask for the branch hours
300
What is considered sensitive information (customer and employee)?
Sensitive Information is defined as current, prospective, or former customer's or employee’s: name, address, or, telephone number in conjunction with the customer’s or employee’s Social Security number, driver’s license number, account number, credit or debit card number, or PIN or password that would permit access to the customer or employee's account. It also includes any combination of components of customer or employee information that would allow someone to log on to or access the customer’s or employee’s account, such as: user name and password, or password and account number. In addition, it includes sensitive information related to People's United employees, including compensation, performance, medical and health benefits information.
300
When should you activate the robbery (silent) alarm?
After the robber has left the branch
300
Where do you place a shipment upon arrival and how long does it have to stay there?
The shipment must be placed in the ‘ready vault’ (or locked vault locker) and must be kept there for a MINIMUM of 30 minutes prior to verifying it or transferring it to a timed vault. This is for security purposes to avoid a “shipment” robbery.
300
Who must sign the vault entry log when a cash or coin shipment is received?
Two People’s United Bank employees. These two employees are bulk verifying the shipment to unsure that the ticket received from Dunbar or Cash Control matches the order. Once the shipment has been bulk verified, it can be secured sealed in the shipment bag in the ready vault by the Custodian.
300
What do you do when you temporarily leave your work station?
Lock top and bottom drawers take the key with you and lock your workstation (press Ctrl-Alt-Delete at the same time then select lock computer OR press the Windows key + L )
400
What steps should you follow if a service technician comes to the branch and says he/she is there to service the copy machine?
Ask for the technician’s identification, make sure it makes sense for the technician to be there, i.e. does the technician represent a company that PUB contracts with? Did we place a service call for this item or were we expecting routine maintenance on it? Then, have the technician sign the Branch Visitor Log – including time in/out
400
Who should you call following a robbery?
9-1-1 or local police department, and your Regional Administration Office. If after 5:00 p.m. or on weekends, contact: The After Hours Crisis Hotline, 203.338.5666
400
What information must be on a cash strap sold to the vault before it is placed inside the vault?
Employee’s initials who sold the cash and the date.
400
What information must we include on the vault entry log every time we go into the vault under dual control?
The time and the initials/employee ID of the two employees performing the action.
400
When should you share your TellerInsight or BankerInsight passwords with someone?
NEVER!!!!!!!
500
What do you do if a customer emails you asking for account information?
Politely explain that we are not allowed to communicate account information through email and refer the customer to the intranet for secure email, or the Plus Center. If a customer emails you with sensitive information DO NOT “Reply With History”, simply “reply”
500
What should be done with the employee(s) who was robbed?
The employee should be taken to a separate location away from other employees and complete the Look, Listen and Remember Form in as much detail as possible. Seclusion is necessary so that they do not get confused by what other people witnessed. BONUS*
500
How frequently must a cash drawer be audited?
A cash drawer must be audited twice a month. BONUS*
500
By signing an entry log, what are you indicating?
You are verifying that you were present and witnessed everything that occurred at that time.
500
What Does CRA stand for, and who is our officer
Community Reinvestment Act CRA Officer- Art Casavant
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