Evacuation
The recommended minimum distance between the assembly area and the branch
What is at least 100 yards?
One of the two team members entering the branch must have this specific authorization
What is authorization for the alarm system?
the primary reason for implementing segregation of duties in an organization
What is to prevent fraud and errors.
MSRs should ensure all completed forms are stored according to this guideline.
What is branch document retention policy?
Included in the green folder besides the Emergency Action Plan?
What is branch floor plan and Google Earth photo
Any time law enforcement is called to the branch, it must be reported to this team
What is Security Force Pensacola?
This type of fraud occurs when employees bypass controls for personal gain.
What is internal fraud?
MSRs should verify this before processing any member transaction.
What is member identification and account details?
Where the green folder should be stored if the branch does not have a Greeter Desk
What is at the workstation closest to the entrance.
These areas must be inspected to ensure no one remains in the branch
What are work areas, break rooms, storage spaces, and restrooms?
Loan documents must be retained for this period.
What is 7 years?
MSRs should never delay this after receiving instructions from Risk Office or leadership.
What is remediation action?
Branches that are exempt from creating their own evacuation plan and the reason why
On-base branches, because they follow the command’s established guidelines.
Any exceptions to opening and closing procedures must be approved by sending an email to this office.
What is the BOD Risk Office?
This compliance process helps detect suspicious activity patterns.
What is AML monitoring (Anti-Money Laundering)?
MSRs should ensure that all member interactions balance these two priorities.
What are member service and operational soundness?
The four mandatory items that must be placed in the green folder
Branch floor plan with exits marked, Google Earth photo of assembly area(s), Emergency Action Plan template, Branch Closed signs.
This specific sequence of actions must be taken by the first team member if they suspect a break-in after entering the branch, including who to contact and what to do with the door.
What is immediately leave the branch, lock the exterior door, call local police or on-base security, contact Security Force Pensacola, and inform the AVP - Branch Operations team?
This daily process ensures accuracy and detects discrepancies early.
What is daily reconciliation?
The physical security element that ensures sensitive documents are protected
What is secure storage and retention practices?