ASAC/ Reopening accounts
Number of days a membership savings account can be reopened after closure.
What is 30 days?
Required when processing a payment with a fatal alert.
What is use express mode?
If disclosures are not provided properly, Navy Federal could face this type of risk.
What is a compliance risk?
Required when a system-generated receipt is not available.
What is provide member with manual receipt?
Cards that Navy Federal does not process cash advances for.
What are discover cards, non-navy federal American express, Direct express, or digitally issued cards?
Should be contacted if an account is in closing status.
What is branch support?
Completed when a member with a fatal alert requests for statements.
What is add a member level note with 1 year expiration and type of verified ID?
Navy Federal requires all applicants to be present to minimize these two issues.
What are disclosure errors and delays in submitting the application?
What is $50,000.00 or more?
The limit a navy federal credit card user can request for cash advance.
What is 30%of the credit limit or $30,000, whichever is less?
Required action when an account is closed per security.
What is an appeal?
Must be done when alert requires 2 IDs.
What is verify if they require 2 CIP IDs or 1 primary and 1 secondary?
The way disclosures should be read.
What is verbatim?
This action is required when an account is charged off and no payment arrangement has been established.
What is contact Charge Off Loans & Credit Cards for approval?
Verified when preforming cash advance of $3000.00 or more on non navy federal credit card.
What is 2 forms of IDs from CIP list?
Must be offered during ASAC.
What is a codeword?
Must be done if account has more than one alert.
What is follow the guidance for the alert with the highest level?
Required when GAP is approved for auto loan.
What is read GAP cost scripting-approved disclosure?
Must be done when member requests international wire that is being sent to a restricted country or encountering a potential OFAC match.
What is decline wire and email compliance?
When making a payment on a past-due Vehicle Loan using a cash advance, members must use this type of credit card.
What is a non-navy federal credit card?
Type of closed account eligible to be reopened.
What is satisfactory?
Must be done along with verifying primary ID if team member can not ID member with medical protection (face mask).
What is confirm with backup procedures?
Action done when a member need to reverify or request to change contact number or email address.
What is read email address and best contact number disclaimers again?
Action done when member is sending wire for home closing/purchase.
What is read real estate wire scam disclosure before proceeding?
Asked when red flags are present during a non-navy federal card cash advance.