Walk Through Opening & Closing
How many team members must be present before someone can enter to clear the branch?
2
What dollar amount prompts a second ID in encore?
$3000.00
What is the purpose of the Bank Secrecy Act?
Help identify the source, volume, and movement of currency/monetary instruments to protect against money laundering and terrorist financing.
Do you have the branch number in your phone?
Yes
What is the debit card POS limit?
4k for regular checking and 5k for flagship checking
If the branch is closed, can a member come back to the building if they left to grab their ID from their car?
No
When are you required to use the fraud fighter pen and ID checking guide?
Every time you assist a member.
When are you required to submit a CTR and what does it stand for?
Any cash coming in or out over $10,000.01. Currency transaction report.
Where do we meet in an evacuation scenario?
Target first. If Target is not available we will meet at Olive Garden.
What are the three options members have if they need language assistance?
For general servicing – be assisted by a team member who is fluent in their preferred language or utilize CCO’s Voiance Translation Service, and for lending products they can use a Trusted Individual Translator.
Can a third-party security representative (e.g., guard, off-duty police officer) act as one of the two required team members for opening and closing the branch?
Yes
What dollar amount requires a signature for debits in encore?
$10,000.01
Why are we required to check the International Countries and Currencies List when processing an International Bank Wire?
To determine if the wire request can be completed by Navy Federal and whether there are additional steps needed to send the wire.
What is your top priority in a critical scenario?
If you suspect another team member is involved with fraudulent activity, where do you go to report it?
Report a Concern button on eNET homepage and then to the suspected fraudulent activity form
Name 3 items that leaders are checking during our closing procedures
All vaults and locked drawers/cabinets are secured, no PII, no unauthorized individuals remain in the branch, lighting is on throughout the building, window shades are high enough for visibility, and the all-clear signal was reset
What ID's are acceptable when processing a transaction for a member who has the ID theft risk alert?
two CIP ids.
Are Elder Abuse submissions confidential?
Yes - you should only share that you have submitted one if there is a business need. Do not notate the account or advise the individual that you have submitted a coupon.
Name 4 events that qualify as a critical scenario
Active assailant, bomb threat, gas leak, fire, chemical spill. Escalated abusive member, robbery, war/terrorist attack, abandoned weapons, broken windows or doors, clear indication of a burglary, suspicious substance or powder incident
When providing required disclosures to a member for a lending product, where must you read them from? Why?
From the applicable eNET page. Disclosures within our lending systems are not up to date
Can a business partner clear the branch?
No as their space can be locked and armed separately. They must only enter through their side until branch personnel has cleared the branch space.
Can a hole-punched ID with the temporary paper license be used by a member for identification purposes?
Only with Team Leader approval.
If you encounter an entity that has been sanctioned by OFAC - what do you do?
Do no process, change, or cancel transactions that involve these countries or jurisdictions. If applicable, place the dollar amount of transaction on an unexpired hold. Contact OFAC_Reviews.
Can you provide the phone number for Security Force Pensacola?
(850) 912-0090
When is a wire escalation needed? (list at least three red flags)
Member has not initiated a wire within the past year, a request for an international wire, more than 2 wire transactions sent within 10 business days, the payee of the transaction is on the Payee Hot List, the transaction is made from the proceeds of a larger deposit that is both greater than $5,000 within the last 30 days and the wire transfer is for 50% or greater than what was deposited, the transaction is more than $20,000. If there are 3 or more red flags present.