ROLES
Role of operations
Transform inputs into outputs
Name the influences in operations: GTCBCGPQELRES
Globalisation, technology, cost-based competition, government policies, legal regulations, quality expectations, and environmental sustainability
Three key elements of operations process.
Inputs, Transformation, Outputs
Name the 9 operations strategies. PNSOTIQOG
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Performance objectives
New product & service design
supply chain management
outsourcing
technology
inventory management
quality management
overcoming resistance to change
global factors
Maccas relies on supplies from Shanghai Husi Foods who provide meat and chicken products. Which operations strategy?
Outsourcing
Strategic role of operations
Transform inputs into outputs to achieve the long-term goals of the business through the interdependence of the key business functions.
The removal of barriers of trade between nations increases integration between economies and a high degree of transfer of capital, labour, intellectual capital and ideas, financial resources and technology.
Globalisation
Three examples of transformed resources.
Materials, Information and Customers
Name the 6 performance objectives. QCSDFC
Queen can send daisies for Clare.
Quality, speed, dependability, flexibility, customisation, cost
Delivery time at Dominoes has reduced from 27 minutes to 22 minutes. Pizza shape, even spread of sauce and correct arrangement of the toppings has also improved. Which performance objectives are targeted here?
Speed and quality
The strategic role is achieved through:
Cost leadership and good/service differentiation.
3 types of technologies used in operations
CAM, CAD and robotics
Two examples of transforming resources.
Facilities and Human Resources.
3 key aspects of supply chain management
Sourcing including global sourcing
E-commerce
logistics
Maccas ensures the production of food is checked throughout all stages of the production process while also adhering to predetermined standards. Which quality management strategy?
Quality Control
Businesses aiming to have the lowest costs or to be the most price-competitive in the market.
Cost Leadership
Quality expectations with goods
Quality of design, fit for purpose and durability
4 Key elements of the transformation process.
The influence of 4Vs
sequencing and scheduling
technology
task design and process layout
monitoring, control and improvement
Technology that is the most advanced or innovative at any point in time.
Leading edge
Maccas has reduced their lead time by 15% compared to 10 years ago by introducing My Maccas App. Which operations strategy?
Leading edge technology
The cost advantages that can be created because of an increase in scale of business operations.
Economies of scale
Government policies impacting operations
Monetary policy and fiscal policy
Two tools for sequencing and scheduling
Gantt Chart
Critical Path Analysis
Inventory valuation method where the prices used to calculate the cost of sales, and therefore the gross profit, are more recent and more closely reflect their economic value.
LIFO
Dominos pre-make pizza sauce and dry dough ingredients in large quantities at a central location. Which operations strategy?
Global factors -economies of scale
The key business functions work best when they overlap and employees work towards common goals.
Interdependence
The expenses associated with meeting the requirements of legal regulations.
Compliance Costs
The layout where machines and equipment are grouped together by the function they perform.
Process Layout
3 approaches to quality management
Quality Control
Quality Assurance
quality Improvement
Competing fast food businesses such as KFC and Pizza Hut have launched cheap meal deals. Maccas responded by increasing the variety of items on its loose change menu. which influence?
cost based competition