Audits
Serves as a vital mechanism for leaders to identify gaps in standard work and assess whether we are appropriately focused on the right standards.
What is Auditing
Any metric that misses target requires a ________ to understand the driver for the defect.
What is a Deep Dive
A Japanese term meaning “the place where work happens”.
What is Gemba
The purpose of this document is to ensure the station is conducting consistent performance coaching on 5% of the associate base every shift to ultimately drive results.
What is Performance Management
Including safety tip, standard work tip, DEI tip, and success story is delivered by the station's leadership team everyday to the associates at SOS prior to beginning their work functions.
What is the day’s SSSPACER
Similar to the Standard Progress Audit, _________ will be conducted monthly by certified Team Manager (TM)/CRM/Learning & Development (L&D)
What is The Calibration Audit
This is the portion of the bridge that translates lessons learned from root causes into actions that will prevent the miss in the future.
What is a action plan
The most critical part of the Gemba Walk process and is essential to driving a high-quality process.
What is the Associate
A website for recording Amazon Associate (AA) behavior issues
What is an Adapt
A way to deliver clear and concise messages to associates, set the shift up for success, and ultimately ensure a daily cadence is followed to allow consistent fast starts to be achieved and reduce down time.
What is a Startup Routine
A web-based platform used to assess the implementation of the Benchmark Standards and to identify implementation gaps
What is SAT (Standards and Audits Toolkit )
A critical operational tool updated by the Shift Manager before transitioning responsibilities to the next shift. It captures essential operational metrics and status updates
What is The Daily HOTO (Handover-Takeover) Board
What are the Gemba boards major process paths listed in the stops throughout the walk?
What is Sortation, Pick/Stage, Load-out and On-Road/Return to Station
Who is responsible for ensuring retraining sessions are formally documented. And ensure follow-up performance coaching sessions are conducted within one week of the initial retrain.
What is the Learning Coordinator
As per PE guidelines, PPE machines should be within
What is 100 feet (30 meters) of each Start-Up area.
This should occur immediately following closure of the Progress Audit. This will ensure this Step is not missed and is completed within the 15 day window for Audit completion and related tasks.
What is Generating Tasks
A call to action held by COM to review previous day performance, check root causes, action plans and ensure previous action plans were carried out with intended effects.
What is a Daily Business Review
The Station Gemba Walk should be an uninterrupted cadence Sunday through Saturday, with the exception of Wednesdays which is reserved for
The Gemba Go-See / Go-Clean.
The absolute latest a feedback may be delivered is
What is 14 days
What is the list of essential SOS equipment needed at the Start Up area for associates?
What is a armband/Device holder, TC device and a ring scannner
A minimum of __________ must be generated from all failed Progress Audit questions. Add a check beside the selected failed questions which need to be added as tasks and click on the green Generate Task button .
What is 3 tasks
In this exercise it is critical not to look for Surface (SURF) level variation but to perform a __________ analysis to find the true root cause.
What is a 5 why
For associates involved in the Gemba walk, they should be tracked in FCLM using the
Calm Code ENGAGE for Employee Engagement.
Delivery station leaders will use the Tier 1 ________ to identify productivity performance coaching opportunities with their respective teams/departments
What is the Learning Curve Dashboard on QuickSight
Leaders should check for Fast Start misses on a daily basis using the
What is the BMI tool