Opening Procedures
Floor and Store Control
Closing Procedures
Security Incidents
OCC
100

 The observer’s location before given the all clear signal

What is a safe distance away from the store entrance?

100

Customers enter the store.

What is greet upon entry from the front of the store?

100

The keyholder maintain line of sight.

What is when the observer exit and enter their vehicle?

100

Threats of harm/violence being made.

What is activate panic button or call 911?

100

All credit submitted by this individual 

What are managers?

200

The process the keyholder follows once entering store.

What is conduct an interior inspection of the store?

200

The location of all serialized inventory and mPOS during the day.

What is attended to by given rep?

200

The second time this process is conducted for the day.

What is interior inspection?

200

Customer shoplifting.

What is file security incident report?

200

T/F IPads and watched are eligible for credits.

False

300

The process of conducting an interior inspection.

What is walk the entire store and open all doors and enter the rooms to inspect?

300

The device that shouldn’t be left unattended or within customer reach.

What is PTA?

300

The keyholder arms the store.

What is after the observer gives all clear signal while maintaining line of sight?

300

Whom all emergency situations are reported.

What is corporate security? 800.997.3287

300

T-Mobile and ATT switcher qualify for

What is better deal?

400

Give signal to enter the store.

What is after the inspection is complete?

400

The time when cash can be removed and gates pulled and locked.

What is when the store is closed and free of customers?

400

Two parties must be present.

What is when counting money under camera view and depositing in safe?

400

Step to take when In-transit theft discovered.

What is file SIR and notify director and Ops analyst.

400

The NOW closing tools.

What is better deal offers, 10x36, 5x36, NGPO, device close credit/waived activation fees?

500

Keyholder stands and watch observers.

What is maintain line of sight after giving all clear signal?

500

The items that can not be left opened and unattended

What is cash safe and inventory time delay safe?

500

The observers leave.

What is when keyholder is in vehicle and started engine?

500

The two steps to take in both emergency and non-emergency situations.

What is file SIR and notify director and ops analyst.

500

Included in AS VIP experience.

What is waived activation/upgrade fee on unlimited ultimate, 20% off essential accessories and free pro set up?

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