Week 1
Week 2
Week 2 cont.
Week 3
Week 3 cont.
100

What three elements are involved in the triple bottom line?

People, Planet, Profits

100

Give 3 sentence styles used in Business Studies so far this term.

Explore the subject
W Start
Ing Start
Preposition Start

100

Name the two types of technology

Product Technology
Process Technology

100

Describe customer service.

Customer Service is an intangible output that requires extensive contact with customers, is labour-intensive and immediately consumed. It is extremely difficult to measure.

100

Name 3 things to consider when choosing a new location?

Cost
Access
Competitors
Age of Building
Area Profile

200

In addition to people, planet and profit, name 2 areas that Corporate Social Responsibility covers.

-Human rights

-Corruption and payment of bribes

-Corporate transparency and honesty

-Labour standards, particularly in less developed countries.

200

Name the 3 types of Production

- Job Production
- Batch Production
- Flow Production

200

Explain the difference between process and product technology.

Product technology, refers to technology in the product itself.

Process Technology refers to technology implemented to improve machines, equipment and devices that transform inputs into outputs.

200

Name 2 customer service evaluation tools.

1.Net Promoter Score (NPS)

2.Average resolution time

3.Customer satisfaction surveys

200

High cost sites tend to maximise business opportunities and low-cost sites can signal difficulties ahead.

Explain what difficulties this means?

The building could be in an area that has low population, poor access or building issues (plumbing etc)
300

Give 2 ways a business could be more sustainable.

Recycling
Renewable Energy

300

Define Batch production and give an example.

Produces a small number of the same item. This is similar to job production however, products are made in groups or batches. This involves a number of slightly different products using the same process.

Icecream

300

Name the 3 types of product technology?

1)The development of a new product

       Example: Fitbit or Amazon’s Kindle

  

2)   An improvement of the performance of the existing product

       Example: increase in the digital camera resolution of the iPhone7.

3) A new feature to an existing product

      Example: adding power windows to a car

300

What is the new business paragraph structure? 

Point: 

Reason: 

Explain: 

Conclude:

300

What kind of access is important for business who predominately operate using appointments?

Parking facilities or public transport.

400

Identify four types of inputs that are typical in an operations system.

ØPlastic

ØPlant Facility

ØEquipment

ØElectrical Parts

ØPower/fuel

ØLabour

400

Name the 4 Influences (4 V's)

Volume
Variety
Variation
Visibility

400

What are the two types of process technology?

Computer Aided Design (CAD)

Computer Aided Manufacture (CAM)

400

Name 3 areas data is collected for monitoring?

-Operation costs

-Waste from operations

-Defects in goods

-Product quality

-Speed of manufacturing

-Volume of output

400

Name the 3 layout options.

Process-oriented layout 

Product oriented layout

Fixed-position layout

500

Define Transformation

Transformation is the process of converting a series of raw materials into valuable goods and services.

500

Explain the difference between Variety and Variation.

VARIETY 

Refers to the number of different models and variations offered in the products or services.


VARIATION

Variation can be changed based on demand due to time of day, season, holidays or time of year.

500

Explain the difference between CAD & CAM

Computer-aided design (CAD) is computer technology that allows architects, engineers and designers to draw three-dimensional designs. The most common is ‘Auto-cad’, however, any computer-aided design tool is placed under this classification.

Computer-aided manufacture (CAM) is technology directly linking the design process to the manufacturing process. This is usually seen in the form of physical manufacturing robots. CAM however, is not limited just to manufacturing machinery.

500

Name 3 of the 5 areas for improvement to develop competitive advantage.

-Quality

-Speed

-Dependability

-Flexibility

-Cost improvements (cheaper)

500

Explain the difference between process-oriented and product-oriented layout. 

1.Process-oriented layout – The facility is arranged so that equipment and workstations are grouped together according to the task they carry out. Best when there are a variety of products or variations on a single product.

2.Product oriented layout – The facility is arranged so that equipment and workstations are in line to provide a sequence of specialised tasks. Best when one product is being produced in large volumes


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