Who Ya Gonna Call?
Your team has a 2022 process document that nobody trusts anymore.
What is "please help us fix/update our documentation"?
A customer issue gets passed between teams like a hot potato.
What is "an unclear escalation process"?
The first place you should check before asking, "Does anyone have the doc for this?"
What is your team's Intranet or Toolbox? For other teams you don't know the link to, what is the Operations intranet?
True or False: Enablement now owns every team's work.
What is False?
New hires learn processes mostly by overhearing conversations.
What is "an onboarding gap"?
A workflow involves 3 departments, and nobody agrees on who owns what.
What is "we need clearer ownership/process mapping"?
Two teams are doing the exact same thing completely differently.
What is "we should probably standardize this"?
The place to submit requests for documentation, process help, or enablement support.
What is the CXOps request page?
True or False: "We've always done it this way" automatically means it's a good process.
What is VERY false?
Nobody remembers which tool, form, or workflow they're supposed to use.
What is "a clarity problem"?
Your team is rolling out something new next month, and there's zero documentation for employees yet.
What is "we should probably involve Enablement"?
Only one person knows how a process works, and they're on PTO.
What is "a documentation nightmare"?
The thing that should stop people from digging through 9 old chat threads looking for information.
What are centralized documentation/resources?
This role helps improve workflows without taking over team responsibilities.
What is the Operations Enablement Specialist?
Employees spend more time looking for information than actually using it.
What is "a resource organization problem"?
Employees keep asking the same question in chat: "Where do I find this?"
What is "this probably needs documentation or a resource page"?
A workflow technically works…but only because everyone memorized weird workarounds.
What is "an inefficient process"?
These help employees quickly figure out what different teams actually do.
What are team intranet pages?
A process update launches, but nobody tells the teams actually using it.
What is "a communication gap"?
Someone says, "I thought the other team was handling that."
What is "unclear ownership"?
If it affects how people get work done, this role can probably help.
Who is the Operations Enablement Specialist?
The thing employee enablement is trying to reduce across Operations.
What is "confusion/friction/headaches"?
The overall goal of the intranet.
What is "centralizing information and making it easier to find"?
A process only exists in someone's brain.
What is "a huge risk"?
The ideal result of good employee enablement.
What is "making work smoother/easier/faster"?