Access
What must you be logged into at all times while working the Access Desk
DSE
You are required to be logged into 3 things while working Office. What are they and what web browsers do you use?
1/2) Google Chrome for DSE and Touchnet
3) Firefox for the CR or Davis Fitness email accounts
How often much you check your emails and Slack messages as it pertains to the Operations Staff?
Daily
How many times per Office shift must you count the change envelope?
2 (once to start and once to end)
What document can you find answers to most job questions?
Operations Handbook
What must you do if you need to manually enter in a Wildcard or membership number?
Stop people from swiping their Wildcards
What two types passes do we sell for the Ogden Campus?
Community Day Passes & GroupX Passes
What non-work related actions could an employee face disciplinary actions for?
Employee may face disciplinary actions for inappropriate behaviors while engaging in CR programs or facilities.
A patron's paid for their day pass on their phone. Will that payment be on your end of shift cash report?
No
What resources helps determine why a patron is invalid or denied in the DSE system?
Why Can't the Patron Enter Flowchart
Someone signs the Spectator Waiver, what must you do before letting them through?
Ensure they have completely filled out the waiver
What two situations would someone need to fill out a paper waiver to use the facility?
Minor wanting to use the facility
Or Guest of a Punch Pass holder
What may never be used while on shift?
Anytime you process a payment through Touchnet, who do you email the receipt to? (Hint: it is a two step process)
Campusrecreation@weber.edu or davisfitness@weber.edu THEN to whoever needs it
Where can employees find a checklist of things to do while on shift?
The Office/Access Shift Report
(pinned in Slack)
What four statuses may come up when someone swipes their Wildcard?
Invalid
Approved
Denied (no active membership)
Denied (blocked by administrator)
A club team wants the key to the field. What two steps must you do?
1) Verify the club has an approved event on the calendar
2) Call the Facility Supervisor to unlock the field
It's 2am and you wake up sick. You open at 5:15a, what should you do?
Call Morgan
(And keep calling until she answers. If she never answers, call Teri).
During the course of your shift, you took one $7 cash payment for a day pass. What should the amounts be for starting cash and ending cash when you are completing your Close Cashier Session cash report?
Starting Cash $100
Ending Cash $107
What #channel in Slack can you find all the training videos?
#allstaff
It is the first week of classes and many students are coming to the gym for the first time. They do not have a Wildcard yet, what 3 things do you do before letting them in?
Have them sign the Spectator Waiver, tell them how to get a Wildcard, then let them know they will be turned away starting in week 2 unless they get a Wildcard.
What type of membership pass do we NOT sell at the Davis Campus and why?
GroupX - it is included in the facility pass already
When should you give out the Professional staffs personal cell phone numbers?
Never
Who do you contact for issues with Touchnet such as forgetting your password or Java errors?
Blair Hellstrom
As an Office or Access Assistant, you have questions about something happening right now during your shift. 1) Who can you call for help? And 2) what other option do you have? (Hint: contacting Morgan is not an answer to either question).
1) Facility Supervisor
2) Place a message in Slack