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Support & Configuration requests for WEX should be submitted via this means.
What is the SR/Ticketing system?
This form is sent to each COBRA eligible carrier to gather structure information.
What is the Carrier Authorization Form?
The number of days WEX needs to complete CDH configuration once the design guide has been submitted.
What is 5 business days?
Upon go live, this notification is submitted to both the customer and internal team members.
What is the Go Live Guide?
Prior to the CRD being signed off, this meeting is held by the Prof Services implementation team to talk through the solution.
What is the Solution Review Meeting?
COBRA Continuant data is gathered by this day of each month prior to the go live date.
What is the 10th of each month?
This is the location where completed CDH requirements will be saved for WEX to access for configuration.
What is OnePlace 365?
Operations Guides and Implementation Documentation is posted here.
What is Confluence?
This is one critical piece of information that needs to be included in the SR ticket to WEX when submitting the configuration sheet.
Options are: Contact Phone Number, Current vs. Future Model, Branding – Logo, HRInTouch URL
This is the carrier name that should be configured in the Marketplace for COBRA groups.
What is Benefitfocus Account Services?
This is the method by which communication will be sent to new CDH enrollees. The communication includes instructions on how to access accounts and how to enable Touch ID for the mobile app.
Event Based Messaging
This connection allows automatic login to WEX’s system from the Marketplace.
What is SSO?
This is the name of the file that is sent daily to communicate enrollment information/changes from the Marketplace to ExchangePoint.
What is the iMax file?
This form is used to gather customer specific business rules.
What is the COBRA Benefit Design Guide?
This is the value that must match in the Marketplace and in WEX for a successful SSO connection.
What is the BF HR Admin Username?
CDH & COBRA consumers needing assistance with their accounts should contact this.
What is the WEX Consumer Hotline/Email Address?
This version of the invoice will be generated prior to the payment due date and gives customers the opportunity to review and make changes.
What is the preview invoice?
In order for the COBRA SSO setup to be successful, this value must be obtained from Emil and send to WEX.
What is the GUID?
This is the value that will be configured on the System Information tab that will be passed on the CDEX file to distinguish customers.
What is the WEX Employer Key?
This file will update my CDH account balance each pay period.
What is the Contribution File?