Digital
When working at an Out of Branch event, which verbal disclosure are you required to read prior to collecting the client's email address for the digital application?
Digital email disclosure
What disclosure are you required to provide and review with the client prior to starting the paper application?
Patriot Act
Where do you store completed paper applications while at an onsite?
Small locking bag
What are the parts of KYC 4
Name
Address
DOB
SSN
What should be worn at event at all times?
Name Badge
Now that packets are no longer provided at an onsite, what do we provide the client to ensure they are receiving information regarding incentive offer, etc
QR Code
In what instances are you allowed to take a paper application? (3 parts)
Non-US Citizen
Resident Alien from a High Risk Country
Voyager is down
Why did an FSC loose their job?
A client asked him to check her balance so he tipped her over hahahahah
What are the parts of KYC 8
Name, Address, DOB, SSN, Phone#, Employer, Occupation, 2 forms of ID
A dispute must be filed any time a customer notifies you of an error or that unauthorized activity has occurred on their account. You may not deny a customer's request to dispute a transaction, regardless of the date of the transaction. True or False
True
What document do you provide at an onsite if there is no service/wifi, client wants paper, does not have a phone etc?
Sales Enablement Handout
What disclosures must be provided when taking a paper application? (3 parts)
Overdraft Solutions Brochure
California Consumer Privacy Act
Foundation Checking Schedule of Fees
What are ways you can document client information while at an onsite? (3 parts)
INTUNE using cell phone
Outlook on Surface Pro
One Note
Explain Opt in / Opt Out
Opt Out – customer has not authorized PNC to pay ATM/debit card transactions into overdraft.
Opt In – customer has authorized PNC to pay ATM/debit card transactions into overdraft with a fee
What non-verbal communications should you provide your NMLS#
Daily Double: How do you verbally communicate your NMLS#?
Business Card
Email signature
Calendar Invites (external)
Daily Double: When speaking about Mortgage product or if the client asks for your NMLS#
What document should we display at a table event or should be passed around during a captive audience presentation?
Digital Offer Sign
How do you identify a client when taking a paper application?
Physically look at their drivers license
Where do you store bag/surface pro etc when leaving an onsite?
Daily Double: What happens if your surface pro is lost/stolen?
Trunk of car
Daily Double:
Contact Help Desk, Notify MM, Complete SIR
Explain Funds Availability Policy.
Daily Double question: What funds are avialable on day 1 and day 2
** Funds are generally available the next day for PNC customers. We have a 2 day float for (1) deposits made to new accounts of 30 days or less and (2) deposits of $50,000 and greater made to both new and existing accounts. **
Day 1 - $100
Day 2 - $125
When working an Out of Branch event, what are some things you can do during the event to ensure that your PNC device is always secured?
Sales Associate consistently signs off and locks the device when not in use
When are you not able to use voyager to open an account? (2 answers)
Non-resident alien
Resident alien from a high risk country
For Non-US Citizens, what question is asked on the paper application regarding the government status of the employee?
PEP - Politically exposed person
What do you need to do if you have a late event and need to take paper applications home over night?
Send MM an email with the following information:
Take apps and surface pro inside home and store in a safe location until traveling to office the next day.
How do you in OFW file a customer complaint?
Refer the client to Customer Care, help to schedule an appointment in the branch or direct them to their online banking.
My Mom always told me to work until my bank account looks like a phone number so I did.....
Account Balance = $9.11 hahahaha