CLEAN SELLING
Our casegood finishes are made to..
What is blend?
Client concerns handled by the design consultant and DCL
What is Client Preference/Clean Selling
Requires 50% deposit (4)
What is:...?
1. Workroom soft good items
2. Custom rugs (deckboard & broadloom)
3. Wallpaper orders (that aren't direct shipped)
4. Storage Agreements
Total miles it takes to increase our $299 delivery fee
What is over 50 miles from the nearest Design Center?
Can be added to an order up to 30 days after delivery
What is Gold Comp / Guardsman Protection Plan
Mineral streaking, worm holes and tiger striping
What are natural wood characteristics?
A term we use over saying fix or repair
What is adjust?
Required for sofas over 90 inches
What is pre-measure?
Also:
-incliners, curved sectional corners, lrg wing chairs, sofas with tall arms (ex. Shelton)
-Continental desks, Birkhouse display, Crawford bkcase
-King/Cal King, and all Colton headboards/beds
When selling clearance, this must be uploaded before the client can be called for delivery (2)
What is as-is form & photos?
Time needed to process check payments before delivery can be scheduled
What is 7-10 business days?
A best practice when a client orders an additional piece of upholstery at a later date
What is a dye lot match?
Items needed to submit an IRR to your OA
What are:...?
1. photo of the entire piece
2. photo(s) or video(s) of the concern
3. photo of the law tag, PCDOM sticker or Hunter Douglas label
4. a completed IRR form
Requires full payment at the time of sale (3)
What is:...?
1. Direct ship orders
2. Clearance/Floor Samples
3. Dropships to 952 or 953
The only time a delivery fee can be waived
What is when a purchase in made within 30 days of the original purchase
Approved reasons for a storage agreement
What is:...?
1. renovation
2. taking ownership of/closing on a home
3. out of the country
A rug characteristic where tufts or yarns pull up, but do not compromise the integrity of the piece.
What is sprouting?
Client reports white holes, "sharpie" marks, worn edges..
What is preference/intentional distressing
Orders that are not subject to a 72 hour hold?
What are mattresses and foundations, and in stock UPS orders.
Where to enter approved special exceptions for the delivery team, such as an elderly couple moving a heavy coffee table and sofa for a new rug delivery.
What are fullfillment notes?
Must be done within 30 days of receipt with a 15% rehandling fee
What is an in-stock item return?
When a client is disturbed with hand distressing such as glazing, cow tailing or rasping a best practice is to recommend this
What is a non-standard order with an additional 15% added to the cost, as well as additional 6-8 week time frame
Best practice for handling detailed/particular clients after the purchase
What is...?
1. Attend delivery
2. Review or email appropriate clean selling and natural characteristic information
This order type is keyed as a delivery, and both the merchandise stock location and fulfillment locations are 006
What is a customer pick up order when a shipping charge needs to be included?
Timeframe added to Drop Ship delivery estimates
What is 6 - 8 weeks?
The name of the shared folder that holds information that needs to be approved and ordered by our OA (soft goods, custom rugs, parts)
What is "Sold to be Processed?"