Distant
Sales
Sales
Can we ship to schools or temporary accommodations like an Airbnb or PO box?
No
What tender gets returned by mail check refund ?
Cash
A managers signature
How long after PBL is approved do you have to:
Use it directly on a sale
or
Turn into a remittance ?
24 Hours
What is the acronym for the Tax Free states
N.O.M.A.D
New Hampshire. Oregon.Alaska.Montana Delaware
What do you need to give the operations team after you have invoiced the mail check refund?
-Mail check refund form filled out to completion
-The Clients Driver's license as operations will need to scan it.
Bonus info: RFBO sends out Mail check refunds every Tuesday and Thursday and it takes 2-4 weeks after that to reach client.
Do Merch credits and Remits need comments?
YES
When in doubt use "For future purchase"
Can a first time client do a PBL pick up ?
No
Pay by Link (PBL) Boutique Pickup for 100% payment by first time clients is prohibited.
If you are sending a gift:
What profile does the gift recipients address get saved on ?
What comment is needed in the Compl Information line when saving the address?
The address gets saved on the Gift purchaser's profile.
When shipping a gift,
written denotation of “GIFT RECEIPIENT: FIRST NAME LAST NAME” MUST BE INCLUDED in the
“Compl. Information” field in the client profile whom is purchasing when entering the shipping address.
Does the Name on the ID need to match Profile?
Is it okay for the ID address to not match profile?
Yes , the name on the ID needs to match profile exactly.
Yes it is okay not to have the same address on the ID as the profile. As long as the client moved and please comment that on the Mail check refund form.
If a gift recipient comes to exchange a gift and the original payment was cash, and the gift recipient wants to add more cash that exceeds 10k do you need to file 8300 and who does the 8300 get filed for?
Yes and the gift recipient is the one on the 8300
Another scenario is gift purchaser uses 10k in cash and we fill out 8300 that day of purchase. If gift recipient comes in to exchange we do not need to file another 8300 as long as they don't add more cash to exchange.
Can a first-time client who paid with a PBL do a 3rd party pick up?
NO
Pay by Link (PBL) Boutique Pickup by a 3rd party pick up for first time clients is prohibited.
When sending to another address other than the main on the profile, What are the 3 questions you need to ask.
If the address is not restricted, ask the client whether they are shipping to the:
client’s business address,
client’s personal residence,
or to the address of a gift recipient
When returning Cash to a mail check refund, What 2 steps are needed if the total forms of payment are Cash and a Credit card?
1) Return to a merch credit
2) Return merch credit to mail check refund.
Why? Policy states
"A Mail Check cannot be combined with a credit card refund on the same receipt"
How Many times a year does Cartier check open deposits and Why ?
Twice a year.
Once a Deposit or merch credit goes past 12 months and the client has been unresponsive.
Cartier will send the money to the state in which they reside, for the client to collect separately
How many PBL's Can you send to a client within a 24-hour period.
Up to 2 PBL within 24 hours is permitted, used for sales, repairs, or deposits.
Sales made in a California boutique to a California resident, where merchandise is being shipped or hand delivered to any other state to a personal address requires?
Require the completion of a CA Form 6247.
What the form says :
I understand that if this merchandise is, for any reason, brought into California within 90 days of
its delivery to me, regardless of the duration, it shall be presumed that I have purchased the
merchandise for use in California and California Use Tax may apply. If use tax applies, I will
pay it directly to the California Department of Tax and Fee Administration
How long does a mail check refund take to get to client and what company name will be on the letter?
2-4 weeks and Richemont
Can you return a Merch credit to a gift recipient.
No , If a gift is being returned by gift recipient it can only go towards a merchandise credit.
The gift purchaser can of course return to original form of payment.
Can first time clients change the address after a PBL has been approved?
NO
Only Known Clients can switch address after PBL is approved and a manager needs to get an anti-fraud check on the new address. Via QR code.