Day 1 Benefits
Do employees get free washes?
What is yes once a week.
What platform do we use to create or Job Requisitions?
What is Dayforce
Where can employees get more information regarding Benefits?
What is benefits.mistercarwash.com or what is in Mister Connect
What should be assigned to a new hire prior to day 1?
What is Guide/Mentor
Walk me through proper way to guide car onto conveyor?
What is Walk Forward, Smile, Stiff Arms, Point to the Sign, send and waive.
True or False you must be contributing into Mister Cares in order to be eligible to receive it?
What is False
How fast should we be screening candidates in Dayforce?
What is every 24hrs-48hrs
Other then open enrollment when can you change Medical Elections?
Who is life changing event
How many hours do we cap a new hire at during first week?
What is 25hrs
Who makes the biggest impact when the customer first pulls in?
Who is CSA/GSS
How many hours does a new hire have to work to Receive 2hrs of PTO.
What is 60hrs.
True or False we shouldn't be opening internal postings for our current openings at our Stores?
What False everyone is eligible to apply for for open positions as long as the meet requirement's.
What additional benefit comes with only the HDHP plan?
What is a HSA (Health Savings Account).
When sending onboarding forms which date needs to be changed and which date should stay as is?
What is Hire Date and What is Onboarding Date
What should we do if a long term members credit declines and they don't have a credit card on hand? What if the customer thinks the wash is to expensive?
What is Wash Car
Name at least 3 types of support the Employee Assistance Program offers?
What is General Counseling, Stress and Anxiety Relief, Mental Health, Drug and Alcohol Abuse, Money Services, Legal Services, Marriage Counseling and More!!
What days should we be conducting interviews?
What is Monday thru Thursday
How many times a year does ESPP open up?
What is Twice/2 times
What should we check that has been completed by new hire prior to day 1.
How do you properly handle a damage claim?
What is Listen, Apologize, Solve, Thank
What is the minimum monthly contribution that can be donated into Mister Cares?
What is $1
When posting a Requisition what Job Title is Acceptable for CSA role?
What is Customer Service Team Member.
When and how do you qualify for Medical Benefits?
What is 6 months averaging 30+ hrs
True or False we can tell them what two forms of ID's you would like them to bring in?
What is False
What do you do if a customer requests a RM or DO number?
What is get contact info and have RM or DO reach out