Goods & Services
A product that can be stored
What is a good?
This input can be used to invest in any of the other five categories of inputs
What is money?
What are materials?
A group of workers who meet to solve problems relating to quality
What is a quality circle?
The product type in which the customer's presence is required for consumption
What is a service?
Market research is an example of this kind of input
What is information?
In the transformation process, a coffee machine in a cafe is is defined as this kind of resource
What is a transforming resource?
An ongoing, business-wide commitment to excellence that is applied to every aspect of the business’s operation
What is total quality management?
This word refers to physical characteristic of a good to describe that it cannot be touched
What is intangible?
The purchase of a car would typically involve the delivery of this output post-purchase
What is after-sales service?
What is a simply transformed manufacture?
An approach to quality management that involves physical checks of the produce prior to sending it out to market
What is quality control?
Most businesses will offer this kind of service when dealing with its customers
What is customer service?
In a service business, computers, eftpos terminals and phone systems are considered to be this kind of input
What is capital equipment?
This method of production is an example of capital-intensive transformation
What is assembly/manufacture?
An approach to continuous improvement that originated in Japan
What is kaizen?
This customer action is linked to the production process in the delivery of a service
What is consumption?
This resource becomes transformed when their choices, needs and feedback shape inputs.
What is a customer?
In the transformation process, the more elaborately transformed a manufacture is, the more of this quality is added
What is value?
The global body that provides guidelines to businesses on implementing quality assurance systems
What is the International Organization for Standardisation (ISO)?