Manager Skills
Planning
Work Hazards
Business Risks
Minimising Risks
Random
Random II
100
What are conceptual skills?
Conceptual - looking at the big picture and understanding the business' environment.
100
What type of planning involves broad, long term goals about the direction of the business? (Strategic or action)
Strategic
100
Name one hazard in the workplace.
Examples:
- Ergonomic hazards (e.g. improper computer monitor height).
- Electrical hazards (e.g. damaged power cords).
- Slip, trip and fall hazards (e.g. wet floors).
- Fire hazards (e.g. blocked fire exits).
- Chemical hazards (e.g. printer toner).
- Psychosocial hazards (e.g. excessive workload, workplace bullying).
100
Give an example of a business risk.
Answers may vary.
100
Describe how an insurance policy works.
Insurance policies transfer the impact of a risk on to an insurance company in exchange for payments.
100
What did Optus initially say appeared to be the cause of a massive outage this week?
A cut cable, Techincal network fault, Accidental system reboot, or Cyber attack?
Technical network fault
100
What metal is the best conductor of electricity?
Silver
200
What are human resources skills?
Human resources - people skills, coordinating people and solving their concerns.
200
What type of planning involves immediate steps based on specific activities? (Strategic or action)
Action
200
What would the hazards be in a welding area?
Temperature extremes, burns, abrasions and fumes.
200
What is the reason someone might choose not to insure their property against cyclones in Port Hedland?
It might be expensive with premium payments. Claiming might be complicated.
200
How does staff training affect the risk a business has?
Well trained staff can do their job efficiently and with less errors. Training can reduce the risk of accidents and non-compliance with regulations.
200
The city in Ratatouille.
Paris
200
Safety glasses protect against what?
Sawdust, flying woodchips, chemical splashes
300
What are technical skills?
Technical - how the business functions, equipment, coordinating resources.
300
What are the similarities and differences between strategic planning and action planning?
Similarities: goal oriented, align with other objectives, decision making, adapting to change.
Differences: long term vs short term, high level vs specific activities, broad direction vs specific tasks.
300
What does SAM stand for?
Spot the hazard, assess the risk, make the change.
300
What are the costs and risks involved with training staff?
Time and cost.
Employee leaves after being upskilled.
The training program may not be effective.
300
What could happen if a business did not comply with some laws and regulations?
Legal action, fines, penalties.
Damaged reputation.
Loss of trust from customers, government and other businesses.
300
Show the correct way to lift something.
Bending the knees with a straight back.
300
What is a safe work practice for floors?
Keep free from spills and ripped carpets.
400
Define each of the skill areas required of managers.
Conceptual - looking at the big picture and understanding the business' environment.
Human resources - people skills, coordinating people and solving their concerns.
Technical - how the business functions, equipment, coordinating resources.
400
What is a goal that a manager of a production line could set?
Increase production efficiency by 15% in the next quarter.
Introduce a new eco-friendly packaging option within the next 6 months.
Expand market share by 10% next year.
Reduce downtime on production lines by 20% next month.
Implement a new packaging design for a product launch next month.
Optimise inventory management to reduce holding costs by 15% in the next 6 months.
400
Apply SAM to a welding area.
Hazard: temperature, burns, fumes.
Assess: what % are involved with the equipment, what is the likelihood of an accident happening. What protective equipment and shielding is in place.
Manage: size of the welding masks, ventilation system for every welding bay, ergonomics of bending for long periods of time in any part of the product line.
400
What are the risks involved in allowing others to review your business?
They are subjective and may not be an accurate reflection of overall performance.
Negative reviews can harm the business’ reputation.
Some reviews may be biased, influenced by incentives or competitive interests.
400
How does having quality products reduce risk?
High quality leads to customer loyalty and a positive brand image. There is also a lower risk of liability from defects or failures.
400
Why would it be hard to comply with laws if a business operates in many countries?
Compliance can be complex and need time and expertise. Businesses operating in multiple jurisdictions will need to navigate different rules.
400
What is one of the roles of the manager?
Plan (set goals), coordinate (organise the team and allocate resources), control (keep track of progress towards goals), or manage risk.
500
Apply the 3 skills of a manager to FMG.
Conceptual - know about the demand for certain commodities, which has a trend? Will there be a demand for sustainability?
Human resources - coordinating experts in renewable energy.
Technical - knowing about certain mining equipment and processes, and their costs.
500
Explain why businesses set goals.
To provide direction, ensure financial sustainability, build a customer base, improve efficiency, and enhance brand image and marketing. They are a roadmap to navigate challenges. They provide a common thing to work towards, so they promote teamwork.
500
Choose a hazard and apply SAM to it.
Spot the hazard
Assess the risk
Make the change
500
What does a business need to sacrifice to make a quality product or service?
More time, effort and investment, and dealing with competitors.
500
Describe some benefits of asking customers and employees to give feedback.
These provide insights for continuous improvement. This can attract new customers and be an early detection of issues to address before they escalate.
500
Give a reason why employees might fail at implementing a risk management plan.
Lack of awareness, unclear communication, lack of training, no incentives, perceived irrelevance, resistance to change, poor leadership, overly complex, no accountability.
500
What is the formula for calculating profit?
Profit = revenue - expenses
or
Profit = sales - costs