Concepts
Production
Operations
KPI's & measure
SCM
100

What is productivity?

Refers to the relationship between output (goods/services) and inputs used to produce them.

100

What is the input in production process?

Resources used to create products. 

100

Waste in operations refers to...

Any activity that adds cost but not value. 

100

KPI is a acronym that means...

Key Performance Indicators

100

What does the acronym SCM refers?

Supply Chain Management. 

200

What is operations management?

Is the planning, organizing, and controlling of processes used to produce goods/services efficiently

200

Output in production process refers to:

Final product/service delivered to customers. 

200
Customer satisfaction in operations... 

Ensuring that the delivered product/service meets customer expectations. 

200

What is standarization?

Using consistent methods ans specifications to ensure quality and efficiency. 

200

What is the final goal of SCM?

Consumer

300

What is the lean production?

A method focused on reducing waste by keeping high quality. 

300

Why do companies measure productivity?

To evaluate performance, identify inefficiencies , and improve processes. 

300

What role does technology play in operations managemnet? 

It improves accuracy, speed, coordination and production efficiency. 

300

Why do Co. measure productivity?

To evalute performance, identify inefficiencies and improve processes. 

300

Storage centers refers to the action of... 

Place and kept finished products before distribuition. 

400

What is productivity in a business context?

Refers to the relationship between the resources used and the results obtained. Determine how how efficiently a Co. uses its resources. 

400

What the objective of a production strategy?

Define how goods/ services will be produced to meet organizational goals. 

400

Why is teamwork important in operations?


Collaboration improves coordination, efficiency, problem solving, etc. 

400
Mention the 4 steps to desing a good KPI.

1) Identify Objectives 2) Determine relevant metrics 3) Set concrete goals 4) Monitor and adjust

400

What are the stages of SCM?

Manufacturing, Storage center, Distribuition & Consumer. 

500

What does the acronym TFP refer to? Include the formula

Total Factor Productivity =Total output/(Labor + capital+ materials)

500

What CRM is used for productivity measument. Add an example.

Hubspot or Salesforce help analyze productivity in sales and customer service. 

500

Operations management support business strategy because:

Aligns production with business goals, ensuring competitiveness and log-term success. 

500

Mnetion the types of  KPI and explain each one of them. 

Strategic: Monitor towards objectives.

Operational: Measures processes performance. 

500

Mention the 2 types of SCM and explain each one of them. 

Integrated- All components are synchronized. 

Decentrtalized- components work indepently

M
e
n
u