Mission & Philosophy
The Two primary specialized services offered by Centria?
Applied Behavior Analysis (ABA) and Private Duty Nursing
This centralized support desk is our internal resource for submitting tickets and getting faster assistance with helpdesk, Technology, etc.
TMSC (Team Member Support Center)
This team serves as the initial point of contact for families, managing the journey from referral to clinical review.
Intake Team
This button allows you to cancel multiple shifts at one time
The Bulk Cancel Button
This communication technique involves matching physical or verbal cues to build rapport with others.
Behavioral Mirroring
The specific ABA Clinical approach that Centria Focuses on
Assent-Based ABA (prioritizing learner dignity and autonomy)
You use this software for viewing dashboards, scheduling, and analyzing enterprise metrics.
PowerBI
This team acts as an independent advocate to proactively identify at-risk families and prevent attrition.
The Client Experience Team
We create this in the schedule once we have a family's availability but no Technician ready the case
A Shell Schedule
This 5-letter acronym provides a framework for coaching and navigating difficult conversations.
The MAIDE Approach
HRE Acronym
Happy Relaxed Engaged
This specific platform hosts "Self-Guided" modules like Cyber Security, Compliance, and Tech Connect. (Hint:You've Used it all week)
CRI
This department is responsible for background checks, RBT resource management, and clinical onboarding.
Credentialing Team
This color will indicate that a shift is in a "Pending Status"
Yellow
This framework is taught alongside Emotional Intelligence to help master sales and persuasive conversations.
The SPIN Framework
The seven internal principles that guide Centria’s client-centered mission and culture.
the Core Values
We used this AI tool is this week to assist with de-escalating strategies and drafting difficult conversations.
Google Gemini
This team is responsible for lead generation and brand ownership to support growth?
Marketing Team
This is the area that we enter all Communications with either a family or a Technician
Correspondence
The ability to understand, and experience the emotions, thoughts, or attitudes of another person, essentially "putting yourself in their shoes"
Empathy
Early Intensive Behavioral intervention at LSAA focuses of this age group
2-6 years old
This tool is used by the Client Experience team to proactively notify leadership of families who may leave services.
At-Risk Notification Tool?
A partnership/collaboration between operational and clinical leaders
the Dyad Model/Partnership
This Color indicates that family has gone through the intake process but hasn't yet recieved Authorized Hours
Red
This specific type of "Intelligence" is the ability to recognize, understand, manage, and utilize emotions effectively in oneself and others
Emotional Intelligence