OPR 1
You received an extra VS info case with the best time to call the customer. Where on the OPR would you add that information?
Verification notes on the Business Card Tab.
What is the difference between Standard and Non-Standard hours?
Standard - Hours are the same during the week.
No-Standard - Hours vary, 24 hours, Appointment Only, etc.
The social info section is blank and you are trying to determine whether or not the customer requires post approval. Where would you find the DCF?
Contract Sub-panel - inside the current contract record (attachments).
(You can also search by customer number in the econtracts folder in the product support inbox!
You need to login to a six-year OPTIMA customer's Gmail for a Nextdoor code, but there is no Gmail recovery number in the Notes sub-panel. Where is another place to look?
Since the customer signed up for OPTIMA prior to 2020, the Gmail recovery number may still be in the old system, OSM.
What is a group of PUGS called?
A grumble
You received a Site Restart case to swap in Yelp. Where would you add the new claiming site?
Attributes. Add the site and save. (Tasks will be generated for verification.)
You received a case with a DoorDash link to add to the testimonial page. Where would you add it and where will it reflect?
Testimonial tab of the OPR and will appear on the top right of the testimonial page.
You receive a case asking why a site was not detailed yet. Who would you email and where would you locate who is assigned?
OPTIMA Tasks sub-panel, check to see if the task is On Hold. If it is, go to Optima Tasks and change it to To Do. Then see who is assigned and email them.
What is the difference between an OPTIMA task and an OPTIMA process?
Optima tasks are individual tasks assigned. All tasks make up an OPTIMA Process. Once all onboarding sites are complete, the Onboarding Process is Complete.
Why do we observe daylight savings time?
In 1918, the agency started the first instance of daylight saving time in the US to help conserve fuel and power during World War I. The idea was that shifting time to get more daylight hours would reduce the need for lighting
Where in the OPR would you update reccomendation card information?
Business Card
Where is the customized greeting found versus the slogan?
Customized greeting - RIL, Slogan - T-page.
You received a case on what else the customer needs for verification and onboarding. What sub-panels would you check?
Claimed Sites, OPR Tasks, and even OPTIMA Fulfillment Calls! Every time a verification specialist reaches out to the customer, they will leave a call note of what was needed and what occurred on the call relating to site verification.
You need to contact the site detail team to push through site detail tasks, but the person assigned is "personiv." Who would you email??
Sarah McAnally
Where does What We Do in the Shadows take place?
Staten Island
The map pin is wrong on the testimonial page. Where would you fix the issue?
Get the coordinates from Google maps, check the box for "Use Map Coordinated for TP?", and add the Lat and Long.
Who QC's the OPR?
Quality Assurance Specialist
You received a case to suppress the testimonial page, but it is not letting you edit it. What are your next steps?
Go to the Show More tab, check the box "Clean Up Grace period," save, suppress the testimonial page, uncheck "Clean Up Grace Period," and save.
The customer completed onboarding and site detail but the google link is missing. What are your next steps?
Open the claiming site record and add the link inside there. You cannot add it from the sub-panel itself.
What is the capitol of Djbouti?
Djbouti.
You received a case where the customer is asking for post-approval. Where would you enter this information?
Social verification notes, Social info (business card)
What does the warm transfer specialist do and where can you find this information?
Builds OPR and initializes OPTIMA debrief. Notes are anything domain related.
Where is one place you can get to the customer's image repository?
Show More Tab
(CMLP is another option!)
Where would you check to see if VE exhausted outreach efforts?
OPTIMA Fulfillment Calls. VE will make THREE outreach attempts.
HAVE YOU VOTED?
(only 2 correct answers: YES or TOMORROW)