Impactful Behaviors
What behavior focuses on hearing and understanding a customer's needs?
✅ Active Listening
Employees contact OPS most often about this
✅ Schedules
Name something coworkers appreciate.
✅ Recognition
Delta employees are known for providing what type of service?
Exceptional Customer Service
📞 ☕ 😴
✅ Morning shift
This behavior means putting yourself in the customer's shoes.
✅ Empathy
What system is commonly used to manage schedules?
✅ Calabrio
What makes a team successful?
✅ Teamwork
What is Delta's primary business?
✅ Air Transportation
✈️ 🏖️ 😎
✅ Vacation
This behavior involves taking responsibility until the issue is resolved.
✅ Ownership
What is the most important thing to do when helping an internal customer?
✅ Understand their needs
How many months have 28 days?
All 12
What helps create positive customer experiences?
Caring interactions
📅 😲 🔄
✅ Schedule change
This behavior ensures expectations are clearly communicated.
✅ Communication
What should you do if you do not know the answer?
✅ Research and ask a peer
Finish the Lyric
We Are Family, - - - - - - -
✅ I Got All My Sisters with Me
What should safety always be?
The top priority
💻 ❌ 😩
✅ System outage
Name all four Impactful Behaviors.
Greet Me
Recognize Me
Be Kind to Me
Inform Me
What is more important than speed alone?
✅ Accuracy and Resolution
Name something coworkers appreciate from their teammates.
✅ Support, Communication, Respect, Helpfulness
Name one Delta value or behavior that supports a strong culture.
✅ Safety, Respect, Integrity, Service, Teamwork
🎉 🏆 👏
✅ Team celebration