Can I Transact
Client drops off 2 items to get repaired
I can transact, in 2 separate transactions
The two charge codes for cleanings
51010 - Gold/Platinum
51011 - Silver
Charge for Basic Silver / Basic Gold
$75 / $160
TSF minimum amount
$5,000
Monday & Tuesday
I want to ring up a Take and a Send on the same transaction
I can transact
Cleaning turnaround time
Gold: 1 hour
Silver: 48 hour
Warranty on repairs
1 year and only if point of failure is on previously repaired section
Maximum amount you can put on GC/EMC
$10,000
True or False: LVSC can replace watch batteries
True
Client PBL was declined
Can not transact. Contact Fraud Department for next steps
Name one gemstone that cannot be put in the ultrasonic
Tanzanite, Pearl, Emerald, or Turquoise
Unenhanced gemstones (name any)
Client has repair request that we are unsure of pricing. How do we code pricing?
SEND charge code
This is used as Reference number PBL
Client ECM
This metal type is not serviceable at LVSC
White gold
A client wants to pay via PBL for a reserve/pick-up in store
Can not transact
A client ask for a cleaning that feels and looks different than what is consistent with Tiffany standard
Partner with Management
We are not allowed to add a lobster clasp to this collection
Peretti Collection
International Transfer Request $ amount minimums
SKUs: +$2,500
L&E: +$1,500
LVSC orders are ready for pick-up after this time
6pm
Client wants to do a pick-up in Portland
Can not transact. We must take deposit and fill out a Second Store Send form and partner pick-up with the Portland Team.
Charge for untangling service
$75
Client lost an earring. Can we replace and for how much?
Yes, if still an active SKU. 50% of current value.
Client wants a copy of receipt for an old purchase. What do they do?
Client needs to fill PURCHASE HISTORY REQUEST form and email PurchaseHistory@Tiffany.com
TSC is unable to re-enamel this item
Blue Box Charm / Blue TCO Bag Charm