Fraud
When a member gets double charged at a store, you file this kind of claim.
Dispute
The cutoff time for wires to be sent on the same business day.
3:00pm
Cash transactions over this amount require 2 IDs.
3,000
What the following acronyms stand for: TCR, ATM, ICI
The hold placed on a personal check for $1325 for 25 year member.
1325 two day
When someone who is not the member spends on the members debit card without the members permission, you file this kind of claim.
Fraud claim
Name two of the red flags that would make a wire need leader approval
Unaccompanied minors are required to have a photo ID for transactions at what age?
14-17
The maximum cash-level amount for a cash box at a workstation with an adjacent TCR.
$2,750, including the robbery funds, coin (e.g., loose, rolled), and unfit currency.
The hold placed on a cashiers check for $600 for a 7 day member.
$600 one day
What the acronym COMB stands for.
compromised online/mobile banking
The dollar amount for wires that requires team leader approval.
50,000
Jacque's favorite saying for ID requirements when processing a cash advance
No card for a card
The maximum cash-level amount for a cash box at a workstation that is at an open MSR desk.
$250 including coin (e.g., loose, rolled) and unfit currency.
The hold placed on a personal check for $300, a navy federal check for $1500, and $800 treasury check for 25 year member.
1500 no hold, 1,100 on a one day
An electronic (e.g., text, email) solicitation was received trying to gain personal information.
Phishing/Vishing/Smishing
The cutoff time for large wires submitted and initiated before 16 30 ET to be approved by leadership or it will be rejected.
1830 ET (3:30 PT)
Three steps for double checking an ID is valid.
1 Check that the photo matches the person
2 Check the ID itself is not expired, no tampering, etc.
3 Check for UV images with fraud pen & make sure the ID format matches the ID checking guide.
Where rolled coin is allowed to be stored after business hours.
The hold placed on a personal check for $1200, a postal money order for $32,000, and $2000 Air Force Aid Society relief check treasury check for 25 year member.
$2000 no float, $32,000 one day, $1200 two day
The procedure if a member deposits an item, with no cash exchanged and it is later determined fraudulent, but the member is no longer in the branch.
"Before proceeding you must be confident the wiring instructions and purpose are legitimate. You must also be certain that the information you provided is correct in every aspect, and that you trust the individual who provided it to you. Once NFCU Processes the wire, this transaction cannot be recalled or stopped under any circumstances. If the transaction information is fraudulent, the money cannot be returned to your account. Based on the information provided, can you confirm that you have the correct information and would like to proceed?"
The step by step CIP procedure for suspicious IDs.
Advise a team leader/SMSR.
Advise the individual (e.g., member) his or her documentation will need to be reviewed by Security to verify the identification.
Complete a Suspicious Activity Report (SAR).
Make copies of the documents.
Send copies of the documents to Security at the following address:
Navy Federal Credit Union
Attn: BSA
5550 Heritage Oaks Drive
Pensacola, FL 32526
The retention period for gift cards.
6 months.
The hold placed on a personal check for $1800, a cashiers check for $6354, a $25,614 navy federal car loan check, and a $300 payroll check for a 31 day member.
25614 no hold, 6354 one day, 2100 two day hold