Listening
Reflections
5 Secrets of Effective Communication
Motivational Interviewing
Asking
100
Agreeing, disagreeing, instructing, questioning, warning, reasoning and sympathizing are considered to be ________ of listening.
What are roadblocks?
100
The example," you feel you don't have time for this as well as work and your kids."
What is a simple reflection?
100
EAR is an acronym for this.
What is empathy, assertiveness, and respect?
100
Feelings, thoughts, listening, empathy, perceptions.
What is client centered?
100
To quickly and effectively gather specific information.
What is a closed ended question?
200
It can help you to absorb the info given to you and give you some time to properly respond to the client.
What is silence?
200
Reflect back what your client has said in an exaggerated or extreme way.
What is an amplified reflection?
200
Difference between thought and feeling empathy.
What is paraphrasing (thought empathy) versus acknowledging others' emotions (feeling empathy)?
200
Strong negative feelings and strong positive feelings; advantages vs. disadvantages.
What is ambivalence?
200
This type of question allows patients to elaborate on their answer.
What is an open-ended question?
300
An invitation to the patient to speak, and your opportunity to listen and understand.
What is 'after you ask an open question'?
300
For example, "if this is something you don't want to do right now that's okay."
What is rolling with resistance?
300
Finding something genuinely positive to say in the heat of the moment
What is stroking?
300
Engaging, focusing, evoking and planning
What is four processes?
300
A stream of questions from a standardized assessment form.
What is a routine assessment?
400
To hear and understand to reflect back to the person.
What is listening?
400
For example, "it seems like you work really hard in your job and with your kids, they are priority to you."
What is shifting focus?
400
Asking gentle questions.
What is inquiry?
400
Voicing reasons for change.
What is change-talk?
400
Closed ended questions are both positive and negative (T/F)
What is true?
500
You can do harm with good listening (T/F).
What is false?
500
For example, "you don't have time for these exercises, and you also think that the exercises would help you be healthier."
What is a double-sided reflection?
500
Finding truth in what the other person says, even if it seems unreasonable.
What is the disarming technique?
500
OARS stands for these.
What are open ended questions, affirmation, relective listening and summarize?
500
When the PTA continuously asks questions.
What is the question-answer trap?
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