Billing
When is Late fee Charged
24 Hrs after the Due Date
What are the legacy Tool?
IBA, ITT, VAT
Name the three sections in an account number
What is Corp-House-Customer numbers
What is Difference between empathy and sympathy
What is feeling sorry for and being in the customer shoe.
How many numbers in the Corp Number?
What is the charge for Safeguard?
$7.99
What Legacy Tool troubleshoot Phone
What is VAT
What is WHA used for?
What is Provisioning
What is AEA?
What is Acknowledge, Empathize, Assure
What are some uses of the Optimum ID?
Sign in online, Sign in on the Optimum hotspots, sign in on App
Changes in billing mid cycle
What is partial charges
How much is a missed service tech Fee
What is 80
What does SRO Mean?
Special Request Order
What does OSAT mean?
Overall Satisfaction
How long should a call be on hold?
What is 1min and 30sec
Cost Of Late Fee
What is 10
How long is the wait window for a Tech
What is 3hours
What are the instances would a customer gets a service charge with safegaurd?
Cancel at the door/Customer not home.
Always do what when a call drops?
What is call back
What is the Billing tool
IBA
What is the cost of Return Check Fee
What is $25
Code 401 means?
What is multiple Tech visit
How many Speed teirs are there?
What is 4
Name one instance when it is right to hang up on a customer
What is when they are rude
What is a CCEP form?
Its a form created for the home security department