Mobile
Optimum Mobile operates on what wireless network?
T-Mobile
Who must buy a modem through Optimum?
Fiber Customers
What is Optimum Complete Speed Discount and how much is the speed discount?
$20, it is the internet discount for customers who also get mobile
What are the three Optimum Guiding Principles?
Do What’s Right, Drive ONE Optimum, and Make it Happen
Who is the Operations Manager of the NW Site?
Josh Morgan
Can a mobile and internet order be shipped to a P.O Box?
Yes for Internet but NO for Mobile
How do you verify a customers account?
Customers name *Mandatory*
Customers address *Mandatory*
Last 4 of SSN# or # off cable boxes.
Date of last payment AND payment amount
Access Code – after you verify the customer's name and address
Mac Address on the bottom/back of modem (white label on bottom)
Who is the Optimum Manager of this contract?
Taylor Tellman
will be included in their confirmation email with a QR code and it will also be included inside the box
What should you pitch on EVERY call?
Mobile
List the 6 steps of the Optimum Way to Sell in the correct order.
Greeting, Discovery, Recommendations, Attempt to close, Objections, Recap
Who are all of the Optimum Contract Supervisors?
Larson, Elizabeth, and Heath
List the three Optimum Total Care package options
Total Care, Total Care Plus, Total Care Max
What is the easiest way for a customer to find their IMEI number while on the phone with you?
have them open their phone app and dial *#06# to immediately display the IMEI and serial numbers on their screen.
What does the R.A.R.E Method stand for? Please list what each letter stands for
Reverse, Acknowledge, Respond, Engage
Who do you contact at Provalus for an IT issue?
Kurt Duelley
A customer has an iPhone 8 Plus and wants to bring their own device. How would you process the order?
You wouldn't. iPhone 8 Plus is on the list of NON COMPATIBLE devices.
Who is the Vice President of Revenue Operations for Provalus?
Jessica Allsopp