Customer Service
My actions speak louder than words
What is body language?
What is the EPIC template we use in the EYE department?
What is Kaleidoscope?
What question is missed most when scheduling a patient for an appointment?
What is the question is this MVC/WC related
How often are Panic Buttons tested?
What is quarterly?
A A test to measure the ability of the eye to distinguish shapes and the details of the objects at a given distance?
What is Visual Accuity?
AIDET is a tool that we use each and every time with a patient, what does it stand for?
What is Acknowledge, Introduce, Duration, Explanation and Thank
How many no shows before we send a letter?
What is one.
What is to collect on the $$$ we have to write off for not having the correct information when scheduling?
Where would you find information on safety information?
What is Teams Pages and Intranet
A patient needs to sign what if they are getting contact lens evaluation?
What is ABN/ARN or NNC
True or False, eye rolling, sulking, backhanded compliments, procrastination, withdrawal, and not communicating are great ways to be a team player?
What is False?
True or False the INBASKET should be worked by everyone?
What is True, and you should tell your team members when you are on vacation so someone can watch your basket.
Person responsible for following the schedistration workflow?
Who is everyone who schedules appointments?
If there is a fire, what should I do?
What is find the nearest exit and meet my team in the designated area?
A test used to determine esophoria or exophoria?
What is a cover test?
What is the goal for Likely to Recommend for 2023
What is 88%
True or False, you should wait until the appointment time to start rooming a patient?
What is FALSE, the expectation is to room them as soon as they are checked in from their arrival time?
What action is needed if the address doesn't match what the patient is telling us?
What is update the address in Flex and Epic?
What number should I call if there is an emergency?
What is 911 and don't forget to dial a 9 if using a Fairview phone?
True or False, you must click on every box in the review of systems to show that you have asked that question?
What is FALSE, you must ask the questions, but if no issues, you can choose all others negative?
True or False, Talking louder to a patient who has English as a second language is the best way to communicate with that person?
What is False, we should get an IPad to assist us in the communication process?
What is the folder referral triage for in the INBASKET?
What is so that we can evaluate the referral to see if the patient needs to be seen ASAP. Choose Accept if it can be as written.
Who is the guarantor for someone with Medica Assisitance?
Who is self?
What does the green dot above the door on the door frame mean?
What is, this is a place to hide in the case of an active threat and the door locks.
True or False, You can call the SAC to tell them to call a patient?
What is FALSE, the SAC only answers phone calls from patients. They do not call out.