Vision Plans
Lenses
Customer Service
Teamwork
Who am I
100

This insurance will only give the patient 15% off of their contact lens exam if they purchase glasses

Versant 

100

People use me to block the sun while driving

Xtractive Transitions

100

Mr. Jones came in for his 2pm appointment. His appointment is at another location. What do you do?

Check to see if we have any availability

100

Use me to communicate with the opticians

Teams or phone

100

I'm lightweight and most of the time you don't notice me. 

Silhouette frames

200

A patient was seen for a contact lens fitting level 3 at $105. His versant insurance says fitting fee for a  standard fit is paid in full and specialty is up to $60 plus 15% on overage. What is the patients out of pocket expense? 

$38.30

200

I am the most popular safety lens used

Polycarbonate 

200

Dr. Aaron is running behind and the patient in exam room 2 has been waiting over 15 mins. What should we do?

Update the patient on the status of the doctor

offer water, etc...Communicate

200

My job is to care for my patients and support my team

EVERYONE

200

You shouldn't go fishing without me

Costa sunglasses

300

I'm new and improved for most of your insurance needs.

ABB Verify

300

The patient's rx is:

+2.00 -0.25 x50    +1.00 -1.00 x90 Add power +2.00

He does not want a PG but distance only. What is his distance rx?

+2.00 -0.25 x50

+1.00 -1.00 x90

300

Ms. Jackson ordered contacts 2 weeks ago and hasn't received them yet. What should we do?

Start by checking oogp, track the shipment etc..

300

That's not my job should be said by?

NO ONE

300

I'm full of colors and I'm from Barcelona

Etina Frames

400

If glasses were purchased, the contact lens fitting needs to be billed separately when billing me

VSP

400

Mrs. Smith has a scratch on her lens but she is one month over on her warranty. Is there a warranty available and if so, how much?

Yes, $30

400

Turn your "Can't" into 

CAN

400

Respectful communication should be used by?

Everyone

400

I was named after an animal by a celebrity

LAMB Eyewear

500

These insurances can be billed for patient out of pocket expense before submitting the order 

Eyemed and Spectara

500

A patient called and wants to know if we can buff out her scratches in her lens. Can we?

No

500

The correct way to put a patient on hold

May I place you on a brief hold?

500

I come in the office at least once a month. Anyone can open me

UPS Supplies

500

I was created to provide no waiting, better view

Optos or Retinal imaging

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