NHO
The cultural aspect of integrity, compassion, relationships, innovation, and performance
What are our United values?
The default browser for Sparq
What is Edge?
The main system that stores member demographic information, policy records, billing, enrollment, and claim data
What is COSMOS?
This company is ranked 5th of the Fortune 500
What is UnitedHealthGroup?
A collaboration tool that helps you connect and engage across the company. Start conversations, share knowledge, and build communities.
What is Yammer?
A quality metric that measures how likely someone is to recommend our services to others
What is NPS (Net Prompter Score)?
UnitedHealth Group's employee recognition program
What is Bravo!?
The primary billing system used to research and reconcile members' accounts
What is AR:M?
Provides high-quality pharmacy benefit management and pharmacy care services
What is Optum Rx?
A browser-based viewing and editing app for your online notebooks
What is OneNote?
This concept states that if you are right here - and only here - in your attention your work will be more focused
What is "Be Here Now"?
Where employees, managers and contractors access and manage their information, such as entering time and PTO
What is GSS (Global Self Servie)?
The internet browser-based tool where claim inventory is stores, and claims are finalized as paid or denied
What is CPA (claims processing application)?
Comprised of three distinct platforms: Care Delivery, Care Solutions, and Health Services
What is Optum Health?
The repository for all processes and procedures.
What is the Knowledge Library?
What is Medica?
This place helps employees take courses to learn new skills, track learning progress, and complete required courses
What is LearnSource?
The program used for logging, noting, and routing phone call information
What is ISET?
This provides analytics, research, consulting, technology and managed services solutions to industry partners
What is Optum Insight?
A place to save on health and wellness products
What is the Optum store?
Someone who offers unique guidance, inspires innovation, and influences others
What is a thought leader?
Available 24/7 it provides confidential help when you need it most
What is EAP )Employee Assistance Program)?
The internet browser-based tool housing billing information for Medica groups
What is BRMS?
Name each of the four "back office" departments at Optum Medica.
What are billing and enrollment, call center, claims and recoveries, and configurations and encounteers?
The hub for connection to tools and resources for healthy living
What is Stride?